Retail Store Supervisor - Sales & Service Leader

PT Mitra Adiperkasa Tbk (MAP Fashion1); Petaling Jaya; On-site; MYR 33,000 - 60,000; Full time

Job summary

MAP Fashion1 is seeking a Store Supervisor for a Lacoste outlet in Malaysia to lead a team of sales associates and ensure superior customer service. You will drive sales, manage stock and storefront presentation, and work with management to optimize inventory and daily operations.

The role focuses on delivering outstanding customer experiences, analyzing sales trends, and implementing strategic initiatives to grow revenue within a busy retail environment.

Qualifications

• Supervise and lead a team of sales associates to achieve sales goals.
• Ensure customers receive outstanding service and assistance.
• Address customer inquiries, concerns, and issues promptly and professionally.
• Monitor and analyze sales data to identify trends and opportunities.
• Implement sales strategies and initiatives to drive revenue growth.
• Ensure store layout is visually appealing and products are well-presented.
• Monitor inventory levels and coordinate with management on stock replenishment.
• Assist in managing inventory, including stock replenishment and markdowns.
• Collaborate with the management team to optimize inventory levels.
• Oversee daily store operations, including opening and closing procedures.
• Contribute to the analysis of sales data and make recommendations for improvement.

Responsibilities

• Supervise and lead a team of sales associates to achieve sales goals.
• Ensure customers receive outstanding service and assistance.
• Address customer inquiries, concerns, and issues promptly and professionally.
• Monitor and analyze sales data to identify trends and opportunities.
• Implement sales strategies and initiatives to drive revenue growth.
• Ensure store layout is visually appealing and products are well-presented.
• Monitor inventory levels and coordinate with management on stock replenishment.
• Assist in managing inventory, including stock replenishment and markdowns.
• Collaborate with the management team to optimize inventory levels.
• Oversee daily store operations, including opening and closing procedures.
• Contribute to the analysis of sales data and make recommendations for improvement.

Skills

Customer service

Team leadership

Sales

Tools

POS system

Job description

MAP Fashion1 is seeking a Store Supervisor for a Lacoste outlet in Malaysia to lead a team of sales associates and ensure superior customer service. You will drive sales, manage stock and storefront presentation, and work with management to optimize inventory and daily operations.

The role focuses on delivering outstanding customer experiences, analyzing sales trends, and implementing strategic initiatives to grow revenue within a busy retail environment.