RETAIL STORE SUPERVISOR

JE; Johor Bahru; On-site; MYR 39,000 - 61,000; Full time

Job summary

Jora Malaysia is seeking a Store Supervisor in Johor Bahru to lead and support the retail team, drive sales, and maintain store standards. You will oversee daily operations, coach staff, and ensure customer satisfaction while upholding company policies across the store.

The role involves inventory management, reporting, scheduling, and assisting with onboarding new employees, with a focus on achieving store targets and maintaining a high level of service.

Responsibilities

• Supervise and support retail sales associates.
• Monitor sales performance and help achieve sales goals.
• Train, coach, and evaluate staff.
• Handle customer inquiries, complaints, and escalations.
• Manage inventory, stock replenishment, and merchandising.
• Ensure the store is clean, organized, and compliant with company policies.
• Prepare sales reports and assist with scheduling staff shifts.
• Support hiring and onboarding of new employees.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Supervise and support retail sales associates.
• Monitor sales performance and help achieve sales goals.
• Train, coach, and evaluate staff.
• Handle customer inquiries, complaints, and escalations.
• Manage inventory, stock replenishment, and merchandising.
• Ensure the store is clean, organized, and compliant with company policies.
• Prepare sales reports and assist with scheduling staff shifts.
• Support hiring and onboarding of new employees.