Retail Store Operations Lead

FamilyMart; Alor Setar; On-site; MYR 24,000 - 36,000; Full time

Job summary

Jora Malaysia is seeking a capable deputy to support daily store operations, ensuring adherence to company policies and operating standards. You will forecast, plan, order and stock merchandise to maintain stock availability at all times and guide staff in delivering professional retail service.

This role requires clear communication in Bahasa Malaysia and English, 1–2 years of retail or customer service experience, and flexibility to work shifts including weekends and public holidays, with

Qualifications

• Possess at least an SPM qualification or have relevant retail experience.
• Able to communicate clearly in both Bahasa Malaysia and English.
• Preferably has 1–2 years of experience in retail or customer service.

Responsibilities

• Responsible to ensure daily store operations adhere to company policies and operating standards.
• Forecast, plan, order and stock merchandise to ensure stocks availability at all times.
• Ensures effective and economic use of staff retail operations department to achieve its objectives.
• Promotes professionalism of staff in retail operation department.
• To guide and ensure the system for overall store activities in good order.
• Deputies to manage store in the absence of Store Manager.
• To ensure store cleanliness, safety and housekeeping.
• Undertakes other tasks as required by superiors.

Skills

Communication

Retail knowledge

Education

SPM qualification

Job description

Jora Malaysia is seeking a capable deputy to support daily store operations, ensuring adherence to company policies and operating standards. You will forecast, plan, order and stock merchandise to maintain stock availability at all times and guide staff in delivering professional retail service.

This role requires clear communication in Bahasa Malaysia and English, 1–2 years of retail or customer service experience, and flexibility to work shifts including weekends and public holidays, with