Retail Store Operations Lead

Harvey Norman; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Job summary

Jora Malaysia is seeking to oversee day-to-day store processes, manage inventory, and lead sales staff to uphold display, sales and service standards. The role involves coordinating promotions, deliveries, and staffing to ensure smooth daily operations across Nationwide locations.

The job focuses on applying commercial skills to meet sales budgets, recruiting and motivating the team, and handling customer enquiries with poise and professionalism.

Responsibilities

• Applying commercial skills to meet sales and cost budgets.
• Recruiting, developing and retaining staff.
• Meeting operational expectations by implementing and maintaining high retail standards.
• Motivating staff.
• Dealing with enquiries and complaints.
• Serving customers.
• Effective store merchandising.
• Helping organise promotions.
• Managing deliveries from suppliers.
• Assisting Store Manager in daily operations and staff duty rosters.
• Handle and solving problem during the absenteeism of Store Manager.

Skills

Staff management

Retail operations

Customer service

Inventory control

Merchandising

Job description

Jora Malaysia is seeking to oversee day-to-day store processes, manage inventory, and lead sales staff to uphold display, sales and service standards. The role involves coordinating promotions, deliveries, and staffing to ensure smooth daily operations across Nationwide locations.

The job focuses on applying commercial skills to meet sales budgets, recruiting and motivating the team, and handling customer enquiries with poise and professionalism.