Retail Store Manager (PUMA Pavilion)

PUMA SE; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Job summary

PUMA SEA is seeking a Store Manager in Kuala Lumpur to drive sales, uphold PUMA's cornerstones, and deliver outstanding customer experiences. You will lead a high-performing team, oversee payroll, scheduling, and training, and ensure store standards align with global branding.

This role requires 2–4 years of retail management, strong communication, and ability to manage inventories, losses, and store events, including openings/closings and marketing collaboration.

Qualifications

• Two to four years of management experience in a customer service oriented retail environment.
• Proven ability to exceed sales while meeting payroll goals and developing top talent.
• Strong interpersonal, communication and motivational skills.
• Attention to inventory, losses and store events with commercial acumen.

Responsibilities

• Directly responsible for ensuring the Store achieves sales, KPI and profitability goals.
• Guarantee high standards of customer experience in line with PUMA standards.
• Recruit, train, develop and succession planning for Associates.
• Oversee payroll control and service driven scheduling.
• Implement training programs and monitor loss prevention education.
• Manage merchandise flow, inventory counts and shrink targets.
• Coordinate marketing opportunities, events and store openings/closings.
• Maintain visual presentation and communicate with marketing teams.

Skills

People management

Sales leadership

Customer service

Communication

Merchandise planning

Loss prevention

Staff development

MS Office

Tools

MS Office

Lotus Notes

Internet

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards
• Responsible for recruitment, training, development and succession of high performing, results driven Associates
• Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Directly responsible for ensuring that all training programs, both Domestic and Global, are fully implemented, functional and results driven within the store
• Analyze customer profiles, buying trends, and competitive information to impact and drive business. Communicate and provide feedback to Area/District Manager
• Implement, manage and monitor Loss Prevention education, training and awareness programs
• Directly responsible for execution and processing of both incoming and outgoing merchandise
• Directly responsible for Loss Prevention compliance within store
• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts
• Manage and communicate merchandise opportunities to Area or District Manager
• Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures
• Develop and maintain strong communication with local PR and marketing
• Participate in new store openings and/or store closings; travel may be required
• Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required
• Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner
• Required to comply with all operational core competencies and key accountabilities
• Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required
• Two to four years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record
• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Associates as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups
• Strong interpersonal, communication and motivational skills
• Strong organizational and time management skills
• Practical experience in Project Management, skills in implementing communications methods and event management
• Commercial acumen
• Interest in innovation and change
• Leadership
• PC-skills, MS-Office Knowledge, Lotus Notes, Internet

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

There's so much to do and so much to see in South East Asia – like PUMA SEA

Remember: We are stronger together. With our shared momentum we all make PUMA the best place to be.