Retail Store Manager (PUMA Pavilion)

PUMA Sports Goods Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

PUMA Sports Goods Sdn Bhd in Kuala Lumpur seeks a Retail Store Manager to lead sales, service and profitability at the store level. You will drive KPIs, ensure top customer experience, and manage a team to deliver results.

The role requires 2–4 years of retail management experience, strong communication, payroll control, training, and loss prevention. You will coordinate merchandising and events, with travel for openings/closings when needed.

Qualifications

• Two to four years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear).
• Proven ability to exceed sales while meeting payroll goals and retain top talent.
• Strong interpersonal, communication and motivational skills.
• PC-skills, MS-Office knowledge, Lotus Notes, Internet.

Responsibilities

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through planning and expense control.
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards.
• Responsible for recruitment, training, development and succession of high performing Associates.
• Accountable for payroll control and service driven scheduling to maintain profitability while providing excellent service.
• Directly responsible for ensuring training programs are implemented and results driven within the store.
• Analyze customer profiles and trends to drive business and report to Area/District Manager.
• Implement and monitor Loss Prevention education and awareness programs.

Skills

Store management

Sales leadership

Customer service

Payroll control

Training & development

Loss prevention

Merchandise management

Visual merchandising

Staff recruitment

Communication

Time management

Tools

MS-Office

Lotus Notes

Internet

Job description

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards
• Responsible for recruitment, training, development and succession of high performing, results driven Associates
• Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Directly responsible for ensuring that all training programs, both Domestic and Global, are fully implemented, functional and results driven within the store
• Analyze customer profiles, buying trends, and competitive information to impact and drive business. Communicate and provide feedback to Area/District Manager
• Implement, manage and monitor Loss Prevention education, training and awareness programs
• Directly responsible for execution and processing of both incoming and outgoing merchandise
• Directly responsible for Loss Prevention compliance within store
• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts
• Manage and communicate merchandise opportunities to Area or District Manager
• Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures
• Develop and maintain strong communication with local PR and marketing
• Participate in new store openings and/or store closings; travel may be required
• Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required
• Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner
• Required to comply with all operational core competencies and key accountabilities
• Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required
• Two to four years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record
• Proven ability to exceed sales while meeting payroll goals, demonstrated ability to identify, hire, train, develop and retain top talent Associates as well as teams, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups
• Strong interpersonal, communication and motivational skills
• Strong organizational and time management skills
• Practical experience in Project Management, skills in implementing communications methods and event management
• Commercial acumen
• Interest in innovation and change
• Leadership
• PC-skills, MS-Office Knowledge, Lotus Notes, Internet

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Founded in 1948, PUMA mission is to become the most desirable sportlifestyle company and to reinforce its position as one of the leading multi-category sportlifestyle brands. By relentlessly innovating to address the real needs of our consumers, by creating new markets, by pushing the boundaries and defining the culture of sportlifestyle we have established our unique brand positioning. At PUMA we fuel an open, entrepreneurial corporate environment that strongly supports innovative ideas from every corner of the company. We foster our unique company values: passion, openness, self-belief and entrepreneurship. And maybe you will soon be part of our team!

Founded in 1948, PUMA mission is to become the most desirable sportlifestyle company and to reinforce its position as one of the leading multi-category sportlifestyle brands. By relentlessly innovating to address the real needs of our consumers, by creating new markets, by pushing the boundaries and defining the culture of sportlifestyle we have established our unique brand positioning. At PUMA we fuel an open, entrepreneurial corporate environment that strongly supports innovative ideas from every corner of the company. We foster our unique company values: passion, openness, self-belief and entrepreneurship. And maybe you will soon be part of our team!

What can I earn as a Retail Store Manager