Retail Sales Executive

Gama Retail Trading Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 72,000; Full time

Benefits offered by this job

Competitive base salary

Monthly commission and incentives

Comprehensive training and career dev.

Internal promotion opportunities

International career growth

Premium brand environment

Job summary

Sacoor Brothers in Kuala Lumpur is seeking a Sales Executive to act as a Brand Ambassador, delivering a premium luxury shopping experience and expert styling advice. You will build lasting customer relationships, meet sales targets, and reflect the brand's high standards across our boutique.

Ideal candidates have experience in retail or luxury customer service, strong English communication, and a customer-first mindset.

Qualifications

• Experience in retail, luxury retail, hospitality, or customer service is an advantage.

Responsibilities

• Deliver an exceptional and personalised shopping experience for every customer.
• Welcome customers warmly and understand their individual needs.
• Provide professional styling advice and product recommendations.
• Build long-term customer relationships to encourage repeat business.
• Resolve customer enquiries and concerns with professionalism and care.
• Achieve individual and store sales targets.
• Promote current collections, exclusive products, and seasonal campaigns.
• Maximise sales opportunities through cross-selling and up-selling.
• Maintain strong product knowledge across all collections.
• Ensure merchandise is presented according to company visual merchandising standards.

Skills

Customer service

Communication

Retail experience

Luxury retail

Styling advice

Job description

As a Sales Executive, you will be a Brand Ambassador for Sacoor Brothers, delivering exceptional customer experiences while driving sales performance. You will build lasting relationships with customers, provide personalised styling advice, and ensure our boutique reflects the highest standards of luxury retail.

Key responsibilities

Deliver an exceptional and personalised shopping experience for every customer

Welcome customers warmly and understand their individual needs

Provide professional styling advice and product recommendations

Build long-term customer relationships to encourage repeat business

Resolve customer enquiries and concerns with professionalism and care

Achieve individual and store sales targets

Promote current collections, exclusive products, and seasonal campaigns

Maximise sales opportunities through cross-selling and up-selling

Maintain strong product knowledge across all collections

Ensure merchandise is presented according to company visual merchandising standards

About you

Previous experience in retail, luxury retail, hospitality, or customer service is an advantage

Passion for fashion and delivering exceptional customer experiences

Excellent communication and interpersonal skills

Positive attitude with a customer-first mindset

Self-motivated, energetic, and results-driven

Able to work retail shifts, weekends, and public holidays

Good command of English

About us

At Sacoor Brothers, we believe luxury is more than fashion - it's an experience. Since 1989, we have been delivering timeless elegance, exceptional craftsmanship, and world-class customer service across our international boutiques. Our people are the heart of our brand, creating memorable experiences for every customer who walks through our doors.

Competitive basic salary

Attractive monthly commission and incentive scheme

Comprehensive training and career development

Opportunities for internal promotion and international career growth

Work with one of the world's leading premium fashion brands

Dynamic, supportive, and collaborative working environment

Sacoor Brothers is an international lifestyle brand offering man, woman and kids collections with new and different styles for day to day. With over 80 stores in 9 countries, Sacoor Brothers specializes in collections with superior quality and a world class service to customers. With more than 25 years of experience in the fashion market, Sacoor Brothers has achieved strong recognition in the markets and segments where it is positioned, by setting new trends, presenting new products and services and creating unique shopping experience.

After the nomination of the Prestigious Ernst & Young Entrepreneurship of the Year Award in Portugal (2009), Sacoor Brothers has received the award for the Best 100 Companies to Work in Portugal (2012). This award, established by the renowned business magazine Exam with the collaboration of Accenture, is the most prestigious award in Portugal in the Human Resources Area. Sacoor Brothers is proud on having such talented and hardworking people and will continue to do its best to enhance the motivation and professionalism of the group.