Retail Operations Manager

Luxasia; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

Luxasia in Kuala Lumpur is seeking a seasoned Retail Operations leader to redefine our retail strategy and execution across Malaysia. You will draw on extensive experience in retail operations, people management and cross-functional collaboration to drive excellence.

You will lead store teams, develop sales strategies for department stores and events, implement SOPs, audits, and partner with Sales, Marketing, Merchandising and Training to raise performance.

Qualifications

• Bachelor’s degree or equivalent relevant industry experience.
• 8–10 years of experience in Sales and/or Marketing within the beauty and cosmetics industry.
• At least 5 years of team leadership experience.
• Strong knowledge and experience in beauty, skincare and prestige brands.
• Proficient in stock and inventory management.
• Excellent communication and interpersonal skills.
• Ability to influence stakeholders through strong commercial awareness.
• Willing and able to travel within Malaysia as required.

Responsibilities

• Understand and analyze the Malaysian market to identify business needs, opportunities and areas for innovation.
• Develop and implement mid- to long-term retail strategies to achieve business growth projections.
• Oversee overall retail operations, driving sales performance, strengthening operational excellence, and managing the leadership and development of store teams.
• Establish, implement and maintain Retail Operations SOPs, policies and procedures to ensure consistent, best-in-class store execution and an excellent consumer experience.
• Ensure successful completion of principals’ EQR and Annual Free Goods Audits across markets, including preparation, execution and continuous improvement.
• Lead market Mystery Shopping Programmes to maintain high-quality retail experiences.
• Lead new store openings, new product launches and regional retail projects, overseeing all associated requirements.
• Build and maintain strong partnerships with retail partners and store management teams; optimise inventory and processes.

Skills

Team leadership

Retail operations

Communication

Analytical skills

Project management

Inventory management

Stakeholder management

Digital savvy

Multicultural collaboration

Education

Bachelor’s degree

Job description

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position Purpose

To step change our Retail Operations Strategy and Execution with end state in mind to get our BI (Beauty Influencer/Consultant) Organization to perform the best in class Retail Excellence. He / She will draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business, forging dynamic relationships with business partners to achieve success.

Key Responsibilities

• Understand and analyze the Malaysian market to identify business needs, opportunities and areas for innovation. Develop and implement mid- to long-term retail strategies to achieve business growth projections.
• Oversee overall retail operations, driving sales performance, strengthening operational excellence, and managing the leadership and development of store teams. Develop and execute sales strategies across departmental stores, chain stores and strategic event projects in collaboration with the Senior Brand Lead.
• Establish, implement and maintain Retail Operations SOPs, policies and procedures to ensure consistent, best-in-class store execution and an excellent consumer experience. Ensure compliance with brand values, company guidelines and local regulations through cross-functional collaboration, while maintaining market competitiveness.
• Ensure successful completion of principals’ EQR and Annual Free Goods Audits across markets, including preparation, execution and continuous improvement. Conduct regular store audits to assess sales performance, operational standards, customer service, merchandising, and compliance with policies and procedures. Lead market Mystery Shopping Programmes to maintain high-quality retail experiences.
• Lead new store openings, new product launches and regional retail projects, overseeing all associated requirements, including training, manpower planning and deployment by door. Manage retail-related initiatives across the region to drive operational excellence and ensure effective implementation.
• Build and maintain strong partnerships with retail partners and store management teams. Negotiate for the best business opportunities and work closely with stakeholders to optimise inventory, improve operational processes and enhance business effectiveness. Collaborate with Sales, Marketing, Merchandising, Training and other internal teams to identify sales-driving opportunities and ensure efficient, consumer-centric retail processes.
• Develop and maintain strategic retail recruitment plans with clearly defined objectives, desired outcomes and recruitment timelines. Supervise, guide and coach the Retail Operations Executive in recruiting, hiring and training Retail Supervisors, Counter Leaders and Beauty Consultants. Oversee manpower planning and deployment to support business and store operations.
• Partner with the Training team to co-develop comprehensive training curricula that strengthen Beauty Consultants’ capabilities and support the achievement of their performance targets.
• Analyse and review the performance of store management and retail teams, identifying development opportunities, supporting career progression and establishing succession plans to build a strong retail talent pipeline.

Requirements

• Bachelor’s degree or equivalent relevant industry experience.
• 8–10 years of experience in Sales and/or Marketing within the beauty and cosmetics industry, with strong knowledge of sales and retail operations.
• At least 5 years of team leadership experience, with proven people management skills and experience in developing and leading teams.
• Strong knowledge and experience in beauty, skincare and prestige brands, with in-depth retail understanding and the ability to influence stakeholders through strong commercial awareness.
• Proficient in stock and inventory management, with strong business acumen, analytical skills and a results-oriented mindset.
• Excellent communication and interpersonal skills, with the ability to engage diverse stakeholders across multicultural environments.
• Strong team player with a commitment to continuous improvement, innovative thinking and strategic planning.
• Digitally savvy, with proven project management capabilities, including project scheduling, milestone tracking and deliverables management.
• Able to manage multiple priorities effectively and thrive in a fast-paced working environment.
• Willing and able to travel within Malaysia as required.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/

If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice https://www.luxasia.com/recruitment-privacy-notice/ and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to Staffing Agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.