Retail Operations Leader: Elevate Experience & KPIs

Anta Southeast Asia; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading global sportswear company in Kuala Lumpur is seeking a Retail Operations Manager to oversee daily retail operations, ensuring efficiency and excellent customer experience. The role involves leading teams across operations, training, and visual merchandising, while collaborating with marketing on promotions. The ideal candidate will have a strong background in retail management, proven leadership skills, and a focus on continuous improvement. Bachelor's degree in Business or Retail Management is required.

Qualifications

• Proven experience as a Retail Operations Manager or in a similar managerial role.
• Strong understanding of retail operations, merchandising, and customer service principles.
• Excellent leadership and organizational abilities.

Responsibilities

• Oversee and coordinate day-to-day retail operations to ensure efficient functioning.
• Develop and implement operational policies to enhance productivity and customer service.
• Monitor KPIs to identify areas for improvement.

Skills

Retail operations management

Customer service

Leadership

Inventory management

Organizational abilities

Retail software proficiency

Education

Bachelor's degree in Business or Retail Management

Job description

A leading global sportswear company in Kuala Lumpur is seeking a Retail Operations Manager to oversee daily retail operations, ensuring efficiency and excellent customer experience. The role involves leading teams across operations, training, and visual merchandising, while collaborating with marketing on promotions. The ideal candidate will have a strong background in retail management, proven leadership skills, and a focus on continuous improvement. Bachelor's degree in Business or Retail Management is required.