Retail Managers

Elitetrax Marketing Sdn Bhd (Harvey Norman); Johor; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

EPF/SOCSO

Leaves

Insurance

Career path

Job summary

Harvey Norman Malaysia is seeking an experienced Retail Store Manager to lead daily store operations, drive sales, motivate staff, and ensure service, safety, and inventory standards are met.

You will recruit, train, schedule, and evaluate staff; manage stock levels; analyze sales trends; and respond to customer feedback to sustain a premier shopper experience across outlets in Johor.

Qualifications

• Maximizing sales and profits through store execution.
• Scheduling and assigning employees; follow up on results.
• Recruiting, selecting, orienting and training staff.
• Ensuring health and safety standards are met.

Responsibilities

• Maintains store staff by recruiting, selecting, orienting, and training and developing employees.
• Analyzing sales figures and forecasting future sales volumes to maximize profits.
• Maintaining stock levels and making key decisions about stock control.

Job description

• Maximizing sales and profits through store execution of the companies' promotional activities, by developing and motivating sales people to maximize conversion rates.
• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training and developing employees.
• Maintains store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Contributes to team effort by accomplishing related results as needed.
• Managing and motivating a team to increase sales and ensure efficiency.
• Managing stock levels and making key decisions about stock control;
• Analysing sales figures and forecasting future sales volumes to maximize profits.
• Analysing and interpreting trends to facilitate planning.
• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
• Ensuring standards for quality, customer service and health and safety are met.
• Resolving health and safety, legal and security issues.
• Responding to customer complaints and comments urgently.
• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Assists with ordering, pricing, and receiving merchandise. Ensures accurate documentation of all price changes, markdowns, and transfers to control inventory.
• Keeps store clean, stocked and in first class condition at all times. Maintains high cleaning standards including stockroom, and equipment. Cleans all spills to remove safety hazards.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Advertising, Marketing & Communications Services 1,001-5,000 employees

Harvey Norman from Australia is a leading Omni-channel household name in Malaysia for Electrical, Computers, Furniture and Bedding retail. The company consistently delivers an unparalleled shopping experience by catering to the fast-changing consumers’ shopping behaviour and busy lifestyle.

Harvey Norman has 39 stores in Malaysia including a Flagship store, and three factory outlets. We have a prominent international presence in Australia, New Zealand, Ireland, Northern Ireland, Slovenia, Croatia and Singapore. At present we are looking for expansion opportunities in other Asian countries.

Harvey Norman from Australia is a leading Omni-channel household name in Malaysia for Electrical, Computers, Furniture and Bedding retail. The company consistently delivers an unparalleled shopping experience by catering to the fast-changing consumers’ shopping behaviour and busy lifestyle.

Harvey Norman has 39 stores in Malaysia including a Flagship store, and three factory outlets. We have a prominent international presence in Australia, New Zealand, Ireland, Northern Ireland, Slovenia, Croatia and Singapore. At present we are looking for expansion opportunities in other Asian countries.

• Perks and benefits Epf / Sosco Leaves Annual / Marriage/ Maternity & Paternity Group Insurances & Medical Career Path

What can I earn as a Retail Store Manager