Retail Data Analytics & Automation Intern

Maxis; Kuala Lumpur; On-site; MYR 11,000 - 22,000; Part time

Job summary

Maxis is offering a Retail Analytics & Engagement Intern role in Kuala Lumpur to support retail performance analytics, reporting automation, and customer engagement initiatives across the retail network.

You will collaborate with cross-functional teams to develop dashboards and reports using Excel, Power BI, and Tableau, turning data into actionable insights to drive store activation and improve customer experience during the internship.

Qualifications

• Interest in data analytics and retail operations.
• Proficiency in Excel and PowerPoint.
• Familiarity with data visualization tools is an advantage.

Responsibilities

• Support data quality by validating and cleansing retail performance data.
• Develop and enhance dashboards and reports to monitor retail performance and customer engagement.
• Analyze footfall and engagement data to identify trends and opportunities.
• Assist in automating reporting processes to reduce manual effort.
• Plan and help execute in-store engagement activities and customer activation campaigns.
• Monitor campaign effectiveness and provide recommendations for improvement.
• Conduct market research and customer feedback analysis to identify opportunities for retail innovation.
• Support transformation projects and prepare management reports and updates.

Skills

Data analytics

Retail operations

Customer experience

Digital transformation

Tools

Power BI

Tableau

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Role Purpose

We are looking for a detail-oriented and proactive Retail Analytics & Engagement Intern to support retail performance analytics, reporting automation, customer engagement initiatives, and store activation programs. This role provides exposure to data analytics, business intelligence, retail operations, customer experience, and digital transformation. The intern will work closely with cross-functional teams to generate actionable insights, improve operational efficiency, and support initiatives that enhance customer engagement and retail performance across the retail network.

Principal Accountabilities

• Support data quality and governance initiatives by performing data validation, cleansing, reconciliation, and maintaining accurate retail performance data.
• Develop and enhance dashboards, reports, and visualizations to support retail performance monitoring, customer engagement tracking, and management decision-making.
• Analyse retail performance, footfall, and customer engagement data to identify trends, risks, opportunities, and actionable business insights.
• Support automation initiatives to streamline reporting processes, improve operational efficiency, and reduce manual effort through digital tools and process enhancements.
• Assist in planning and executing in-store engagement activities, customer activation campaigns, and retail initiatives to drive store visitation and enhance customer experience.
• Monitor campaign effectiveness, analyse engagement and performance metrics, and provide recommendations for continuous improvement.
• Conduct market research, competitor benchmarking, and customer feedback analysis to identify opportunities for retail innovation and experience enhancement.
• Support retail transformation projects, stakeholder coordination, and the preparation of management reports, presentations, and business updates.

Skills & Knowledge

• Passionate about data analytics, retail operations, customer experience, and digital transformation.
• Strong analytical and problem-solving skills with attention to detail.
• Proficient in Microsoft Excel, PowerPoint, and data visualization tools (e.g., Power BI, Tableau) is an advantage.
• Good interpersonal, communication, and stakeholder management skills.
• Customer-oriented with a proactive and positive attitude.
• Effective team player with strong collaboration skills.
• Willingness to learn and adapt in a fast-paced environment.

Internship Duration

Starting November

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.