Retail & Commercial Director

Businesslist; Kuala Lumpur; On-site; MYR 300,000 - 420,000; Full time

Benefits offered by this job

Leadership role

Strategic growth opportunity

Global brand exposure

Job summary

Businesslist in Malaysia seeks a commercially driven retail leader to drive growth across all sales channels. You will shape strategy, optimize profitability, and strengthen customer engagement in a competitive market.

The role requires 12+ years of leadership experience in retail or consumer sectors, a Bachelor’s degree, and a proven track record of delivering revenue growth. Collaboration with Marketing, Finance, and Operations is essential for success.

Qualifications

• Bachelor's degree in Business, Marketing, Commerce or related field.
• 12+ years of progressive leadership experience within retail, consumer, lifestyle sectors.
• Proven success in driving revenue growth and improving profitability.
• Strong understanding of retail operations and commercial management.
• Experience managing multi-channel sales environments.
• Demonstrated ability to develop and execute business growth strategies.
• Strong financial acumen with experience managing budgets and P&L.

Responsibilities

• Develop and execute the overall retail and commercial growth strategy.
• Drive sales, profitability, and market share across all customer channels.
• Lead retail performance improvement initiatives to maximize store productivity.
• Identify new business opportunities, partnerships, and growth channels.
• Partner with Marketing, Finance, Supply Chain, and Operations to achieve objectives.
• Lead annual planning, budgeting, and forecasting activities.
• Establish and monitor commercial KPIs to ensure targets are met.
• Build and develop a high-performing retail and commercial organization.
• Act as a key member of the leadership team contributing to strategy.

Skills

Leadership

Strategic thinking

Stakeholder management

Financial acumen

Multi-channel sales

Education

Bachelor's degree in Business, Marketing, Commerce

Job description

Lead the retail and commercial strategy of the business, driving revenue growth, profitability, customer engagement, and operational excellence across all sales channels. Key responsibilities include:

• Develop and execute the overall retail and commercial growth strategy.


• Drive sales, profitability, and market share across all customer channels.


• Lead retail performance improvement initiatives to maximize store productivity.


• Identify new business opportunities, partnerships, and growth channels.


• Optimize pricing, promotions, and commercial activities to improve margins.


• Monitor market trends, customer behaviour, and competitive developments.


• Drive customer acquisition, retention, and loyalty initiatives.


• Partner closely with Marketing, Finance, Supply Chain, and Operations teams to achieve business objectives.


• Lead annual planning, budgeting, and forecasting activities.


• Establish and monitor commercial KPIs to ensure performance targets are achieved.


• Build, lead, and develop a high-performing retail and commercial organization.


• Act as a key member of the leadership team, contributing to overall business strategy and transformation initiatives.

The Successful Applicant

We are seeking a commercially driven leader with a successful track record in retail and consumer-facing businesses, capable of delivering growth and leading teams in a competitive environment. Key requirements include:

• Bachelor's degree in Business, Marketing, Commerce, or a related discipline.


• 12+ years of progressive leadership experience within retail, consumer, lifestyle sectors.


• Proven success in driving revenue growth and improving profitability.


• Strong understanding of retail operations and commercial management.


• Experience managing multi-channel sales environments.


• Demonstrated ability to develop and execute business growth strategies.


• Strong financial acumen with experience managing budgets and P&L performance.


• Excellent leadership and team development capabilities.


• Strong stakeholder management and influencing skills.


• Strategic mindset combined with a hands-on, results-oriented approach.

What's on Offer

• Take ownership of a significant retail and commercial portfolio within a well-established international brand.


• Play a pivotal role in defining the company's future growth agenda, market expansion plans, and commercial direction.


• Join the leadership team with the opportunity to influence key business decisions, drive transformation, and leave a lasting impact on the organization.