Retail Associate | Genting Highlands

Chow Tai Fook Jewellery Group; Kampung Chamang; On-site; MYR 24,000 - 36,000; Full time

Job summary

Chow Tai Fook Jewellery Group in Malaysia seeks a customer-focused sales professional to deliver exceptional shopping experiences and build deep product knowledge. You will engage customers, meet sales targets, and maintain inventory accuracy while ensuring visually appealing displays and smooth order fulfilment.

The role demands strong communication, multilingual skills, teamwork, and a professional appearance to thrive in a luxury retail environment.

Qualifications

• SPM Level and above.
• Sales experience preferably in the jewelry industry / luxury brands.
• Demonstrated ability to deliver strong customer service with a proven sales track record.
• Well-groomed, personable, and confident, with strong interpersonal and communication skills.
• Team-oriented with the ability to adapt quickly to a fast-paced retail environment.
• Multilingual to cater to different groups of clienteles.

Responsibilities

• Provide an outstanding customer experience, creating an exceptional shopping experience.
• Develop and maintain deep product knowledge, encompassing craftsmanship, design intent, styling possibilities, and the brand stories behind each piece, to deliver confident and engaging customer advice.
• Achieve individual and store sales targets through active customer engagement and tailored product recommendations.
• Manage inventory level through conducting inventory counts and maintaining clear inventory records.
• Ensure the store is impeccably maintained, with visual displays that reflect the brand’s image and current promotions.
• Coordinate and fulfil customer orders, including in-store collection and delivery arrangements
• Support the execution of in-store campaigns, promotions, and events.
• Able to commit to retail hours.

Skills

Customer service

Sales experience

Interpersonal skills

Multilingual

Team-oriented

Communication skills

Education

SPM Level and above

Job description

Joining Chow Tai Fook Jewellery means stepping into a prestigious legacy that combines artistry and tradition with a modern, confident approach since 1929. For almost 100 years, our dedication to creating the finest designs has held true by weaving together unmatched craftsmanship and authentic heritage. This is made possible by the people and culture we embrace and embody as the leading jewellery company from Asia. We are Chinese house of timeless craft and beauty.

We prioritise employee well-being, offering comprehensive wellness programs designed to support your health in all areas. Our strong focus on career development provides ample opportunities for personal growth, skills enhancement, and advancement. By joining Chow Tai Fook Jewellery, you will be at the forefront of innovation in the luxury retail industry, influencing a global audience through a network of over 7,000 shops worldwide.

We welcome you on our Group's journey to be the most trusted jewellery group that is a lifetime partner for every generation.

Key Responsibilities

• Provide an outstanding customer experience, creating an exceptional shopping experience.
• Develop and maintain deep product knowledge, encompassing craftsmanship, design intent, styling possibilities, and the brand stories behind each piece, to deliver confident and engaging customer advice.
• Achieve individual and store sales targets through active customer engagement and tailored product recommendations.
• Manage inventory level through conducting inventory counts and maintaining clear inventory records.
• Ensure the store is impeccably maintained, with visual displays that reflect the brand’s image and current promotions.
• Coordinate and fulfil customer orders, including in-store collection and delivery arrangements
• Support the execution of in-store campaigns, promotions, and events.
• Able to commit to retail hours.

Qualifications

• SPM Level and above.
• Sales experience preferably in the jewelry industry / luxury brands.
• Demonstrated ability to deliver strong customer service with a proven sales track record.
• Well-groomed, personable, and confident, with strong interpersonal and communication skills.
• Team-oriented with the ability to adapt quickly to a fast-paced retail environment.
• Multilingual to cater to different groups of clienteles.