Retail Associate - Bath & Body Works, Queensbay Mall

Valiram (Retail); Penang; On-site; MYR 22,000 - 36,000; Full time

Job summary

Valiram is seeking a Retail Sales Associate to join its luxury beauty and fashion divisions across Malaysia. The role focuses on delivering exceptional customer service, driving sales, and maintaining premium store presentation for high-end brands.

You will train and motivate a team of sales associates, stay current on beauty trends, handle POS transactions, and work flexible weekends and holidays to meet targets while upholding brand standards.

Qualifications

• Previous experience in retail or customer service
• Knowledge of beauty and fragrance products is advantageous
• Ability to drive sales and meet KPIs

Responsibilities

• Deliver exceptional customer service and luxury shopping experience
• Drive sales and meet KPIs while upselling and cross-selling
• Maintain premium store presentation and visual standards
• Train and motivate sales associates to achieve targets
• Work collaboratively with team to ensure smooth store operations

Skills

Exceptional Customer Service

Sales-driven

Product knowledge

Visual Merchandising

Team collaboration

Flexible weekends

Brand-aligned grooming

Effective communication

Adaptability & learning

Education

High school diploma or equivalent

Beauty/retail management certification

Tools

POS systems

Job description

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, Thailand, Hong Kong, Macau, Vietnam and the Philippines.

Operating more than 500 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts.

Learn more about us at www.valiram.com

Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown)

Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)

Accessories (Swarovski, Mont Blanc)

Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)

About Bath & Body Works Brand
Bath and Body Works is your go-to place for gifts & goodies that surprise & delight. From fresh fragrances to soothing skin care, we make finding your perfect something special a happy-memory-making experience. For more than 25 years, customers have looked to Bath & Body Works for quality, on-trend products and the newest, freshest fragrances. Today, these fragrant products can be purchased at more than 1,800 Bath & Body Works and White Barn retail locations worldwide.

Location of Vacancy

Key Responsibility Areas:

Previous experience working in a retail or customer service environment, preferably within the beauty or fragrance industry.

Strong leadership and management skills, including the ability to train and motivate a team of sales associates.

Excellent communication and interpersonal skills to effectively interact with customers and employees.

Extensive knowledge of beauty and fragrance products, including their benefits and usage.

Ability to drive sales and meet or exceed sales targets.

Strong organizational skills and attention to detail to effectively manage inventory and merchandising.

Flexibility to work in shifts, weekends, and holidays as assigned.

Proficiency in using point-of-sale systems and other retail technology.

Knowledge of beauty trends and industry developments.

High school diploma or equivalent; additional education or certification in beauty or retail management is a plus

Key Requirements:

Exceptional Customer Service – Delivers a luxurious and personalized experience to every customer.

Sales-Oriented – Actively drives sales, meets KPIs, and uses upselling/cross-selling techniques confidently.

Strong Product Knowledge – Understands and communicates Rituals’ brand philosophy, collections, and ingredients.

Visual Merchandising – Maintains high standards of store presentation and supports merchandising guidelines.

Team Collaboration – Works well in a team setting, contributes to a positive environment, and supports colleagues.

Flexible & Reliable – Available for shifts on weekends, evenings, and public holidays.

Professional – Maintains a well-groomed, brand-aligned image.

Effective Communication – Engages customers with confidence and clarity.

Adaptability & Learning – Open to feedback, training, and growing within the brand

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Retail Sales Associate?
• Which of the following types of qualifications do you have?
• Do you have customer service experience?

Wholesale Businesses 1,001-5,000 employees

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Hong Kong, Macau and New Zealand. Operating more than 380 stores, a number which continues to grow, the group represents international brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Michael Kors, Tumi, Bath & Body Works and Victoria’s Secret, as well as original and innovative retail concepts including Luxury Fashion, Swiss Watch Gallery, The Flying Emporium and Vie Beaute.

Creating world-class retail environments that offer compelling and luxurious shopping experiences is Valiram's hallmark, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The company is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram.

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Hong Kong, Macau and New Zealand. Operating more than 380 stores, a number which continues to grow, the group represents international brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Michael Kors, Tumi, Bath & Body Works and Victoria’s Secret, as well as original and innovative retail concepts including Luxury Fashion, Swiss Watch Gallery, The Flying Emporium and Vie Beaute.

Creating world-class retail environments that offer compelling and luxurious shopping experiences is Valiram's hallmark, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The company is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram.

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What can I earn as a Retail Sales Associate