Retail Assistant - FamilyMart Plaza Damas

QL Maxincome Sdn Bhd (FamilyMart); Kuala Lumpur; On-site; MYR 26,000 - 41,000; Full time

Job summary

FamilyMart Plaza Damas is seeking a Retail Assistant to support smooth daily store operations under supervision. You will deliver friendly service, handle customer inquiries, and assist with product promotions and upselling to drive sales.

You will manage food orders, follow food handling SOPs, operate the POS accurately, and maintain cleanliness and safety. Willingness to relocate between locations and work shifts including weekends is required.

Qualifications

• Minimum SPM qualification or relevant retail experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1–2 years in retail or customer service.
• Candidates without retail experience but with a positive working attitude are encouraged to apply.
• Willing to be based at retail locations and transfer to other locations when needed.
• Able to work on a shift basis, including weekends and public holidays.
• Energetic and highly motivated individuals who have a passion for retail.

Responsibilities

• Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.
• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.
• Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.
• Assist in maintaining store cleanliness, safety, and overall housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Bilingual BM/EN

Customer service

Cash handling

Shift work

Education

SPM

Tools

POS system

Job description

Retail Assistant - FamilyMart Plaza Damas

Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.

Deliver excellent customer service and respond promptly to customer needs.

Introduce, promote, and upsell products to customers.

Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.

Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.

Assist in maintaining store cleanliness, safety, and overall housekeeping standards.

Responsible for stock replenishment to ensure product availability at all times.

Role Requirements

Minimum SPM qualification or relevant retail working experience.

Able to communicate effectively in Bahasa Malaysia and English.

Preferably 1–2 years of working experience in retail or customer service

Candidates without retail experience but with a positive working attitude are encouraged to apply.

Willing to be based at retail locations and transfer to other locations when needed

Able to work on a shift basis, including weekends and public holidays.

Energetic and highly motivated individuals who have a passion for retail are encouraged to apply to be part of our “Family”!

FamilyMart is the world’s 2nd largest convenience store chain with over 17,500 stores globally and more than 40 years of experience in convenience retailing. We aim to stay ahead of social trends and meet evolving lifestyle needs as a trusted provider to local communities.

FamilyMart Malaysia is managed by QL Maxincome Sdn Bhd, a subsidiary of QL Resources Berhad (listed on Bursa Malaysia). Our shared values focus on delivering quality food and creating positive experiences for all.