Restaurant Supervisor (Citta Mall)

Nando's Chickenland Malaysia Sdn Bhd; Selangor; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Sabbatical Leave

Outpatient & Inpatient

Flexi Working Hours

Nando's Meal Card

Multiple Leaves

Staff Discount

Career Development

Job summary

Nando’s Malaysia is hiring a Restaurant Supervisor / Shift Leader to help run smooth shifts, lead the team and deliver the Nando’s Experience. You will model the values, ensure quality service, and uphold brand standards across front-of-house and back-of-house.

You will train and motivate the crew, manage labour during shifts, and work with the management team to drive sales, food safety, and customer satisfaction.

Qualifications

• Experience supervising restaurant shifts.
• Ability to train and develop team members.
• Uphold brand standards and deliver great customer experiences.

Responsibilities

• Confidently run and manage restaurant shifts.
• Lead, support, and motivate your team to deliver excellent customer experiences.
• Maintain high operational standards aligned with Nando’s brand and values.
• Grow sales by running efficient shifts and delivering operational excellence.
• Monitor health, safety, and food quality standards (HACCP, Halal, REX, etc.).

Skills

Team leadership

Customer service

Communication skills

Multi-tasking

Attention to detail

Problem solving

Coaching

English & Bahasa Malaysia

Result-oriented

Job description

As a Shift Leader at Nando’s, you will support the management team in running smooth and

successful shifts while creating fantastic moments for our customers. You’ll be a role model for

the team, demonstrating leadership, living our values, and upholding Nando’s high standards

across all areas of the restaurant.

Job Requirements

1. People

• Create a great working environment where all Nandocas (team members) feel valued
• and supported
• Help train and develop both new and existing Nandocas
• Provide regular feedback, encouragement, and growth opportunities to the team
• Support communication and team engagement within the restaurant
• Recognise and celebrate team successes

2. Product

• Ensure consistent execution of front-of-house and back-of-house responsibilities
• Maintain Nando’s standards for food quality, freshness, and speed of service

3. Place

• Run great shifts that deliver memorable customer experiences
• Keep the restaurant clean, safe, and visually aligned with the Nando’s brand
• Support local marketing activities (LRM) in your area

4. Performance

• Grow sales by running efficient shifts and delivering operational excellence
• Monitor and uphold health, safety, and food quality standards (HACCP, Halal, REX, etc.)
• Deliver The Nando’s Experience through warm, professional service
• Support cost control by managing labour, waste, and gross profit effectively

As a Supervisor / Shift Manager, you are expected to:

• Confidently run and manage restaurant shifts
• Lead, support, and motivate your team to deliver excellent customer experiences
• Maintain high operational standards in alignment with Nando’s brand and values

Key Skills & Attributes

• Positive and enthusiastic with a sunshine smile
• Proactive, independent, and a strong team player
• Attention to detail and strong planning skills
• Results-driven and solution-oriented
• Confident in coaching and leading team members
• Excellent customer service and communication skills
• Able to multi-task and stay calm under pressure
• Takes pride in delivering quality work
• Proficient in English and Bahasa Malaysia
• Additional leave
• Maternity leave

Location

At Nando’s, it is not just about the chicken. It’s about the people who make the chicken. We are all a part of a big and Fired Up! global family that works hard and plays hard. We like to keep things fun and informal, while fantastic opportunities keep us learning, growing, experiencing and sometimes even partying!

Our brand aims to deliver an all-rounded dining experience that is uniquely Nando’s by holding onto these 5 values: Pride, Passion, Integrity, Family, and Courage. So if you have a strong sense of pride, integrity, passion, drive and love for PERi-PERi chicken, we’ve been looking for you to be part of this hot opportunity to grow with us together and deliver a great Nando’s experience as we expand to the rest of Malaysia.

At Nando’s, it is not just about the chicken. It’s about the people who make the chicken. We are all a part of a big and Fired Up! global family that works hard and plays hard. We like to keep things fun and informal, while fantastic opportunities keep us learning, growing, experiencing and sometimes even partying!

Our brand aims to deliver an all-rounded dining experience that is uniquely Nando’s by holding onto these 5 values: Pride, Passion, Integrity, Family, and Courage. So if you have a strong sense of pride, integrity, passion, drive and love for PERi-PERi chicken, we’ve been looking for you to be part of this hot opportunity to grow with us together and deliver a great Nando’s experience as we expand to the rest of Malaysia.

Perks and Benefits

• Sabbatical Leave (For Full-Time only)
• Outpatient & Inpatient
• Flexi Working Hours
• Nando's Meal Card (Restaurant Managemet team & HQ)
• Multiple Leaves
• Staff Discount
• Career Development

What can I earn as a Restaurant Supervisor