Reservations Agent - Fairfield by Marriott Kota Kinabalu

Fairfield Inn & Suites; West Coast Division; On-site; MYR 24,000 - 42,000; Full time

Job summary

Fairfield Inn & Suites Kota Kinabalu Sabah is seeking a full-time Reservations Clerk to handle reservation requests, changes, and cancellations by phone, fax, or mail. You will identify guest needs, verify room availability, explain policies, and input data into the reservation system.

Maintain confidentiality and uphold Marriott standards while supporting a cooperative team environment. Ideal candidates will have a high school diploma or GED, with no prior work experience required.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process all reservation requests, changes, and cancellations by phone, fax, or mail.
• Identify guest reservation needs and determine room type.
• Verify availability and explain guarantee, rates, and cancellation policies.
• Input and access data in the reservation system.
• Follow policies; maintain confidentiality and professional appearance.
• Develop positive working relationships and support team goals.
• Move, lift and place objects weighing ≤10 pounds; perform other duties as requested.

Education

High school diploma or GED

Job description

Additional Information

Job Number 26100842

Job Category Reservations

Location No 0156793220 Off Jalan Coastal, KOTA KINABALU 88100, Malaysia VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide.

Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard.

In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.