Bilingual Remote 1st-Line Tech Support Agent

Ultiotech Sdn. Bhd.; Kuala Lumpur; On-site; MYR 33,000 - 54,000; Full time

Job summary

Ultiotech Sdn. Bhd. is seeking a 1st level Service Desk professional in Kuala Lumpur to handle incident management and case resolution for supported products.

The role involves remote troubleshooting and assisting customers via phone and email, with training on technical releases and security standards. Applicants should have a Diploma or equivalent and be fluent in English and Bahasa Malaysia. Fresh graduates are welcome to apply, and the position suits candidates seeking a global helpdesk

Qualifications

• Diploma holder or equivalent required.
• Global helpdesk team level 1; provide technical support via phone, email and remote methods.

Responsibilities

• Provide 1st level Service Desk incident management and case handling through to resolution for supported products and services.
• Remotely troubleshoot customer problems via phone, email and remote access.
• Apply solutions to customer problems through phone and email.
• Assist in enriching knowledge base with feedback from common questions and resolutions.
• Remotely train customers according to technical release and security standards.

Skills

Phone support

Email support

Technical troubleshooting

Customer service

Education

Diploma

Tools

Remote support tools

Job description

Ultiotech Sdn. Bhd. is seeking a 1st level Service Desk professional in Kuala Lumpur to handle incident management and case resolution for supported products.

The role involves remote troubleshooting and assisting customers via phone and email, with training on technical releases and security standards. Applicants should have a Diploma or equivalent and be fluent in English and Bahasa Malaysia. Fresh graduates are welcome to apply, and the position suits candidates seeking a global helpdesk