Remittance COE-Outgoing-MGR-1

ocbc; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Learning and development opportunities

Equal opportunity

Job summary

OCBC is seeking a Payments Processing role focused on remittance processing and authorization. You will oversee domestic and international transactions, ensure compliance with AML policies, and manage relationships with internal stakeholders and external partners.

The role emphasizes end-to-end process control, system monitoring, and timely resolution of customer and payment-related issues, with opportunities for development and learning within a supportive team.

Qualifications

• Degree in Business Administration, Operations Management or related field.
• At least 3 years of experience in process management/ operations.

Responsibilities

• Process and authorize domestic and international remittance transactions with accuracy and timeliness.
• Oversee end-to-end remittance processing and reconcile payment records.
• Ensure compliance with AML, internal controls and regulatory requirements.
• Collaborate with compliance, IT, finance and customers to resolve issues and improve processes.
• Monitor SLAs and present performance reports to senior management.

Skills

Process management

Stakeholder mgmt

Regulatory compliance

Payment systems

AML awareness

Education

Bachelor’s degree in Business/Ops

Tools

IT systems

Job description

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Key Responsibilities

Payment Processing & Authorization:

• Process and authorize both domestic, international remittance transactions (Telegraphic Transfer/ Velocity/Internet Banking) accurately and within stipulated timelines.
• Oversee end-to-end remittance processing activities ensuring accuracy and timeliness.
• Ensure payments are processed in accordance with company policies and regulatory requirements.
• Conduct verification and reconciliation of payment records to ensure accuracy and completeness.
• Maintain up-to-date knowledge of payment systems and industry best practices.

Compliance & Exception Handling:

• Monitor compliance with internal controls, regulatory guidelines, and industry standards.
• Identify, investigate, and resolve exceptions and discrepancies in payment transactions.
• Collaborate with compliance teams to implement corrective actions and mitigate risks.
• Ensure all remittance transactions comply with regulatory requirements, anti-money laundering (AML) policies, and internal controls (e.g.: signature verification & call back requirement).

Stakeholder Management & Collaboration:

• Build and maintain strong relationships with internal stakeholders including finance, compliance, IT, and customer service teams.
• Collaborate with external partners such as payment gateways, and vendors to ensure smooth remittance operations.
• Communicate effectively with senior leadership on operational status, challenges, and improvement plans.

SLA Management:

• Monitor and ensure adherence to established SLAs for remittance processing and related services. Prepare and present regular performance reports to senior management. Identify bottlenecks and implement strategies to improve SLA compliance.

Customer Service & Issue Resolution:

• Act as a point of escalation for complex customer issues related to remittance processing.
• Collaborate with customer service teams to ensure timely and effective resolution of payment-related queries.
• Maintain strong relationships with internal and external stakeholders.
• Document and track issues to ensure timely resolution and follow-up.undefined

System Monitoring & Escalation:

• Oversee system monitoring activities to ensure uninterrupted remittance processing operations.
• Coordinate with IT and vendor teams to address system issues and outages promptly.
• Escalate critical system failures or risks to senior management as needed.

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Equal opportunity.
• Fair employment.
• Selection based on ability and fit with our culture and values.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Who you are

• A degree in Business Administration, Operations Management, or a related field
• At least 3 years of experience in process management, oper