Remittance COE-Outgoing-MGR-1

OCBC e2 Power Sdn Bhd; Malaysia; On-site; MYR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits package

Industry-leading learning and growth

Equal opportunity and fair employment

Wellbeing and work-life balance

Job summary

OCBC e2 Power Sdn Bhd in Malaysia is seeking a Payments Operations specialist to manage remittance processing, ensuring accuracy and regulatory compliance. You will work with finance, IT, and compliance teams to deliver timely solutions and maintain high SLA performance.

The role requires 3+ years in process operations, strong analytical skills, and a track record of driving process improvements within financial services.

Qualifications

• A degree in Business Administration, Operations Management, or a related field.
• At least 3 years of experience in process management, operations, or a related field.
• Proven track record of process improvement and implementation.
• Strong analytical and problem-solving skills, with the ability to think creatively.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders.
• Experience with process mapping tools and techniques, such as Lean or Six Sigma.

Responsibilities

• Process and authorize domestic and international remittance transactions accurately and timely.
• Oversee end-to-end remittance processing activities.
• Ensure payments comply with policies and regulatory requirements.
• Conduct verification and reconciliation of payment records.
• Maintain knowledge of payment systems and industry practices.
• Monitor and manage SLA compliance for remittance processing.
• Resolve complex customer issues related to remittance processing.
• Coordinate with IT and vendor teams for system issues and outages.
• Collaborate with compliance to mitigate risks.

Skills

Process improvement

Analytical thinking

Communication

Stakeholder management

Education

Degree in Business Administration or Operations Management

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Key Responsibilities

Payment Processing & Authorization

• Process and authorize both domestic, international remittance transactions (Telegraphic Transfer/ Velocity/Internet Banking) accurately and within stipulated timelines.
• Oversee end-to-end remittance processing activities ensuring accuracy and timeliness.
• Ensure payments are processed in accordance with company policies and regulatory requirements.
• Conduct verification and reconciliation of payment records to ensure accuracy and completeness.
• Maintain up-to-date knowledge of payment systems and industry best practices.

Compliance & Exception Handling

• Monitor compliance with internal controls, regulatory guidelines, and industry standards.
• Identify, investigate, and resolve exceptions and discrepancies in payment transactions.
• Collaborate with compliance teams to implement corrective actions and mitigate risks.
• Ensure all remittance transactions comply with regulatory requirements, anti-money laundering (AML) policies, and internal controls (e.g.: signature verification & call back requirement).

Stakeholder Management & Collaboration

• Build and maintain strong relationships with internal stakeholders including finance, compliance, IT, and customer service teams.
• Collaborate with external partners such as payment gateways, and vendors to ensure smooth remittance operations.
• Communicate effectively with senior leadership on operational status, challenges, and improvement plans.

SLA Management

• Monitor and ensure adherence to established SLAs for remittance processing and related services.
• Prepare and present regular performance reports to senior management.
• Identify bottlenecks and implement strategies to improve SLA compliance.

Customer Service & Issue Resolution

• Act as a point of escalation for complex customer issues related to remittance processing.
• Collaborate with customer service teams to ensure timely and effective resolution of payment-related queries.
• Maintain strong relationships with internal and external stakeholders.
• Document and track issues to ensure timely resolution and follow-up.

System Monitoring & Escalation

• Oversee system monitoring activities to ensure uninterrupted remittance processing operations.
• Coordinate with IT and vendor teams to address system issues and outages promptly.
• Escalate critical system failures or risks to senior management as needed.

Qualifications

• A degree in Business Administration, Operations Management, or a related field
• At least 3 years of experience in process management, operations, or a related field
• Proven track record of process improvement and implementation
• Strong analytical and problem-solving skills, with the ability to think creatively
• Excellent communication and interpersonal skills, with the ability to influence stakeholders
• Experience with process mapping tools and techniques, such as Lean or Six Sigma

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Equal opportunity.
• Fair employment.
• Selection based on ability and fit with our culture and values.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.

Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.