Remedy/Helix ITSM Lead: Production & Upgrades

Lenovo; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading global technology company in Kuala Lumpur is looking for an experienced ITSM Tool Team Lead. Responsibilities include managing ITSM tool services, ensuring system stability, and leading a team for optimal performance. Ideal candidates should hold a Bachelor's Degree in Computer Science or related fields, with over 5 years of experience in IT, specifically in BMC Remedy/Helix ITSM. The role demands strong communication and leadership skills, and may require travel.

Qualifications

• 5+ years’ experience in IT profession, including BMC Remedy/Helix ITSM.
• Solid project experience in deploying, configuring, and integrating ITSM.
• Good leadership, analytical, inter-personal, and problem-solving skills.

Responsibilities

• Lead the ITSM tool team in supporting ITSM tool services.
• Manage resource availability for ITSM tool services.
• Implement new services in the ITSM tool and ensure service improvement.

Skills

Project management

BMC Remedy/Helix ITSM

ITIL Framework

Communication skills

Leadership

Problem solving

Education

Bachelor Degree in Computer Science or related disciplines

Tools

BMC Remedy ITSM 7.x, 8.x, 9.x / Helix ITSM 22.x, 25.x, 26.x

Job description

A leading global technology company in Kuala Lumpur is looking for an experienced ITSM Tool Team Lead. Responsibilities include managing ITSM tool services, ensuring system stability, and leading a team for optimal performance. Ideal candidates should hold a Bachelor's Degree in Computer Science or related fields, with over 5 years of experience in IT, specifically in BMC Remedy/Helix ITSM. The role demands strong communication and leadership skills, and may require travel.