Relationship Manager - Business Wealth Sales (Miri)

Affin Bank Berhad; Miri; On-site; MYR 60,000 - 90,000; Full time

Job summary

AFFIN BANK in Malaysia invites experienced wealth sales professionals to join our Business Wealth Sales team in Miri. You will drive deposits, grow fee-based income, and deepen customer relationships through proactive pitching of Bancassurance, Takaful, and cash management solutions.

The role requires at least a Diploma or Degree, 2+ years as a relationship manager, strong communication, and the ability to travel domestically. Multilingual skills are a plus; relevant licenses may be required.

Qualifications

• Diploma or degree in any field.
• Over 2 years of experience as a relationship manager.
• Proven performance track record and targets met.
• Outgoing, aggressive, and performance-driven personality.
• Willingness to travel domestically.
• Multilingual abilities preferred.
• Mandated insurance licenses: PCEIA Life & General; Family & General Takaful; CEILI; IPPC & FIMM when required.

Responsibilities

• Achieve deposit growth and fee-based income targets.
• Cross-sell wealth solutions including Bancassurance/Takaful and cash management.
• Generate leads from various business sectors.
• Maintain high compliance with bank service standards.
• Conduct regular client visits to strengthen relationships.
• Collaborate with marketing and product teams for campaigns.
• Provide timely sales performance reports.

Skills

Sales skills

Relationship management

Outgoing personality

Multilingual

Travel domestically

Education

Diploma/ Degree holder

Job description

Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too.

Job Description

JOB PURPOSE

Achieve assigned KPIs and wealth targets through proactive sales activities such as acquiring new customers, deepening existing relationships, and cross-selling wealth solutions like Bancassurance/Takaful and cash management. It involves growing deposits and fee-based income, enhancing customer stickiness, and consistently analyzing portfolios to identify upselling opportunities. Building and maintaining strong customer relationships to ensure satisfaction and a positive experience is key.

JOB RESPONSIBILITIES

Assist Team Lead & Head, Business Wealth Sales in:

1. 1) Achieving the assigned deposit growth and fee-based income target
2. 2) Aggressively cross-selling Enterprise Banking wealth solution, cash management solutions and other banking solutions.
3. 3) Reaching out to potential business sectors and generate sustainable and quality inflow of potential leads.

Work closely with the team leads to engages relevant stakeholders in all marketing, business and promotional activities in ensuring effective and quality sales and service standard. Manage sales processes to ensure compliance to Bank prescribed level of service standards. Provide support and assistance to other Departments/Divisions within the Bank with matters relating to the assigned segment. Ensure timely submission of sales performance related report. Maintains high compliance and sales discipline benchmark in accordance to Bank’s and regulatory guidelines.

Client Relationship Management Conduct regular visits and meetings with top customers of the assigned customer base to enhance banker-customer relationship ultimately to ensure better service quality. Contributes suggestions on customer retention strategies and programs. Participates in all product development and customer engagement activities for cash management and business wealth for the targeted segment. Attend to all customer-related feedback in ensuring prompt service recovery if any. Undertake additional responsibilities assigned by immediate superior when required.

JOB REQUIREMENTS

• Education qualification: Diploma/ Degree holder
• More than 2 years’ experience as relationship manager.
• Proven good performance track records
• Outgoing personality won’t be shy to meet new clients and existing to bank clients
• Aggressive and performance driven personality
• Able to work independently and travel domestically
• Preferably to be able to converse in multilanguage/ dialects
• Possess following mandated insurance license by the division:
  • a) PCEIA Life & General
  • b) Family & General Takaful
  • c) CEILI
  • d) IPPC & FIMM (as and when required by the Division)

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people's personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community. Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day. Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!

Always About You

At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience. At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline "Always about you", was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation. Our people are at the heart of what we do and remain the focus of our customer centric culture. It's about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.