Relationship Manager, Business Banking

Standard Chartered; Petaling Jaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

An international financial institution in Petaling Jaya seeks a Relationship Manager in SME Banking to manage and develop relationships with mid-sized corporates. The role involves providing exceptional customer service, achieving financial targets, and collaborating with various teams to drive business growth. The ideal candidate has over 3 years of experience in client relationship management and a strong understanding of banking practices.

Benefits

Competitive salary

Flexible working options

Core bank funding for retirement savings

Time-off for parental leave and sabbaticals

Proactive wellbeing support

Qualifications

• Minimum 3 years of experience in serving Business, Commercial, and Corporate clients.
• Proven track record in client relationship management and business development.
• Strong understanding of operational procedures and banking regulations related to SME Banking.

Responsibilities

• Acquire and maintain strong relationships with non-borrowing clients.
• Grow portfolio deposits and achieve financial targets.
• Collaborate with other departments to provide optimal solutions.

Skills

Client relationship management

Business development

Communication skills

Credit assessment

Product knowledge on cash and FX

Understanding of local industries

Job description

Job Summary

As a Standard Chartered Relationship Manager in SME Banking, you’ll be responsible for managing and developing relationships with mid-sized and emerging corporates to drive business growth and meet the bank's strategic objectives. You’ll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements

Key Responsibilities

• To acquire new to bank non borrowing client and continue to develop in maintaining strong relationships with a portfolio of non-borrowing clients.
• To growth deposits of the portfolio managed
• To achieve agreed individual financial and non-financial targets by acquiring, growing, and retaining profitable Medium Enterprise customers within acceptable risk parameters.
• Contribute toward achieving the team’s overall target and delivering optimal portfolio return.
• Collaborate and build effective partnerships with other Relationship Managers, Credit Analysts, Team Managers, Segment Heads, colleagues in Client Due Diligence, and partners in Risk, Compliance, other support functions, and Product.

Skills and Experience

• Minimum 3 years of relevant experience in serving Business, Commercial and Corporate clients.
• Proven track record in client relationship management and business development.
• Able to assess client creditworthiness and provide key risk considerations and mitigations.
• Sound product knowledge on cash and FX.
• Strong understanding of local industries, supply and value chains, and market environment.
• Knowledge of operational procedures, documentation requirements, banking practices and regulations related to SME Banking.
• Strong understanding in business guidelines and compliance issues.
• Outstanding communication and presentation skills.
• Motivated self-starter, identifying opportunities, providing innovative approaches to meet client needs.
• Maintains a high standard of personal conduct and lives our valued behaviours.

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.