Regional Support Specialist-Support US business

CEKAP LINK TECH SDN. BHD.; Kuala Lumpur; On-site; MYR 54,000 - 82,000; Full time

Job summary

CEKAP LINK TECH SDN. BHD. is seeking a Regional Support Specialist to analyze data and build optimization models for our US operations. The role requires adapting to US time schedules (7pm-3am, 3am-11am) from Malaysia and coordinating with cross-functional teams.

You will develop data processing scripts in Python/R/SQL, create reports with Tableau/Power BI, and deliver insights to improve operational performance and decision quality.

Qualifications

• Bachelor's degree or higher in CS, statistics, mathematics or related fields.
• At least 1 year of experience in data analysis.
• Proficient in Python, R, and SQL.
• Experience with Tableau or Power BI.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple projects.

Responsibilities

• Build and optimize data models for personnel efficiency and site evaluation.
• Analyze complex data sets to identify trends and insights.
• Write high-quality code for data processing, analysis, and modeling.
• Ensure data accuracy and reliability across analyses.
• Produce reports and visual charts to present results and recommendations.
• Collaborate with cross-functional teams to translate requirements into solutions.

Skills

Python

R

SQL

Tableau

Power BI

Statistical analysis

Data modeling

Communication

Education

Bachelor's degree in Computer Science / Statistics / Mathematics

Tools

ETL Tools

Data Warehouses

Job description

Regional Support Specialist-Support US business

This role involves building and optimizing personnel efficiency models, sorting center data models, and site evaluation models to enhance operational performance and decision quality. You will conduct in-depth analysis of complex data sets, identify business trends and patterns, and provide data-driven solutions to support business optimization.

This position requires adaptation to the US time schedule. The corresponding local times in Malaysia for these two shifts are 7pm - 3am and 3am - 11am.

Key responsibilities

• Build and optimize personnel efficiency models, sorting center data models, and site evaluation models to enhance operational performance and decision quality
• Conduct in-depth analysis of complex data sets, identify business trends, data patterns, and core insights
• Write high-quality, efficient, and maintainable code to provide technical support for data processing, data analysis, and model development work
• Ensure high level of data sensitivity to maintain accuracy and reliability of data in all analysis processes
• Produce comprehensive reports and visual charts to clearly convey analysis results and recommended solutions to stakeholders
• Work closely with cross-functional teams to accurately understand business requirements and provide data-driven solutions

About you

• Bachelor's degree or above in computer science, statistics, mathematics or related fields
• At least 1 year of experience in data analysis or related areas
• Proficient in programming languages such as Python, R, and SQL
• Experienced in using data visualization tools like Tableau, Power BI or similar ones
• Deep understanding of statistical analysis and data modeling techniques
• Familiar with data warehouses and ETL (data extraction, transformation, and loading) processes
• Excellent analytical skills and problem-solving abilities
• Capable of working independently and managing the execution of multiple projects simultaneously