Regional Supply Chain Coordinator

Biopharma Careers; Selangor; Hybrid; MYR 80,000 - 160,000; Full time

Job summary

Novartis is seeking a Regional Supply Chain Coordinator for Selangor, Malaysia to strengthen the APMA region's operations. You will partner with country teams and global stakeholders to ensure accurate reporting and robust regional processes across planning, inventory, and cost management.

In this role you will deliver KPI dashboards, monitor backorder risks, support lifecycle activities, and drive process improvements with a cross-functional network of sites, ESO, and finance teams.

Qualifications

• Requires university degree in related field.
• Fluent English written and spoken.
• Minimum 3 years in demand and supply planning or related SCM.
• Strong data analytics and KPI reporting skills.

Responsibilities

• Support regional KPI targets across customer service, forecast accuracy, inventory, and costs.
• Refresh and generate monthly regional KPI dashboards with analysis and actions.
• Track PCE and FTE actuals vs targets; support budget reviews and cost discussions.
• Consolidate results to report regional CS levels, risks, and present to global reviews.
• Refresh regional supply risk files weekly; manage backorder discussions and prioritization.
• Collaborate with country teams, sites, ESO, CS, and E2E planning to resolve supply issues.
• Support lifecycle management: launches, site transfers, pruning with global platforms.
• Coordinate planning parameter reviews: MOQ, lead time, safety stock, shelf-life.
• Assist onboarding of new hires to relevant applications and processes.
• Contribute to continuous improvement of reporting quality and regional collaboration.

Skills

Data analytics

KPI reporting

English communication

Stakeholder management

End-to-end SCM

Education

University degree in Business Administration, Operations, Supply Chain Management, or related field

Job description

#LI-HybridLocation: Selangor, MalaysiaReady to make a measurable impact across a complex regional supply chain network? As a Regional Supply Chain Coordinator, you will support support efficient and effective supply chain operations across the APMA region. In this role, you will work closely with country supply chain teams and Global Supply Chain stakeholders - manufacturing sites, external supplier operation, end to end planning, analystic reporting team and operation finance to ensure accurate reporting, strengthen regional processes, support cost discipline and enable strong performance across Customer Service, Inventory, Write-Offs, Harmonized Forecast Accuracy and Personnal Cost Expenditure.

Key Responsibilities

• Support delivery of regional supply chain Key Performance targets, including Customer Service Level, Harmonized Forecast Accuracy, Bias, Inventory, Write-Offs, PCE and FTE targets.
• Prepare, refresh and generate monthly regional KPI dashboard reports, including performance analysis and follow-up actions with APMA country organizations.
• Track monthly PCE and FTE actuals versus targets, support budget reviews, validate regional cost center spending and contribute to productivity discussions.
• Consolidate and validate results to generate monthly Customer Service Level result to report MTD and YTD performance, projected future supply risks and presentation materials for global review meetings.
• Weekly refresh regional supply risk files, govern backorder lists and drive bottleneck discussion on order prioritization or issue resolution to mitigate supply backorder risks.
• Collaborate with country supply chain teams, manufacturing sites, ESO, customer service and E2E planning teams to address supply concerns and provide order status updates.
• Support lifecycle management activities such as launches, site transfers and pruning in coordination with global platforms.
• Coordinate planning parameter reviews, including MOQ, lead time, safety stock and remaining shelf-life, ensuring timely validation with country teams.
• Support onboarding of new hires with access to relevant applications, regional reporting processes and standard ways of working.
• Contribute to continuous improvement initiatives to strengthen supply chain processes, reporting quality and regional collaboration.

Essential Requirements

• Essential RequirementsUniversity degree in Business Administration, Operations, Supply Chain Management, or a related field.
• Fluent written and spoken English, with the ability to communicate effectively across international teams.
• Minimum 3 years of experience in demand and supply planning, or broader supply chain operations.
• Strong end-to-end supply chain understanding, with the ability to review demand and supply gaps, monitor backorder risks and support mitigation actions.
• Strong data analytics and reporting skills, including KPI dashboard refresh, data validation, trend analysis and preparation of clear regional performance insights.
• High attention to detail and commitment to accurate, reliable reporting.
• Effective stakeholder management skills, with the ability to coordinate across country teams, sites and global functions to resolve supply issues and align actions.
• Fluent written and spoken English.
• Commitment to Diversity and Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Commitment to Diversity and Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.