Regional Service Solutions PM, TikTok Shop

TikTok Inc.; Kuala Lumpur; Presencial; MYR 120 000 - 210 000; Tempo integral

Resumo da oferta

TikTok Inc. is hiring a Service Solution Program Manager for TikTok Shop to drive regional service readiness and excellence. You will own end-to-end program management, coordinate with product, operations and partners, and ensure trustworthy buyer/seller experiences across SEA.

The role emphasizes cross-functional collaboration, risk management and continuous improvement. You will translate regional policies into scalable processes and maintain readiness documentation for regional delivery

Qualificações

• BA/BS degree or equivalent practical experience.
• 3+ years of operations, program, or project management experience in the tech industry, fast-paced or high-growth environment.
• Fast learner and team player capability.
• Proven experience in managing projects independently, delivering results in projects and managing stakeholder communications with both tech and non-tech teams.
• Adaptable and able to navigate through ambiguity and a fast-changing environment, with proven track record to thrive in a matrix environment.
• Strengths in logical thinking, problem solving, ability to work in a dynamic, deadline-driven work environment, attention to detail, and ability to multitask.

Responsabilidades

• Develop, implement and manage new product or service launch readiness programs to ensure trustworthy and excellent service experiences
• maintaining or improving customer satisfaction and cost efficiency.
• Manage and prioritize global and regional projects related to TTS partners (Sellers and Creators) / customers (Buyers) experience and service quality.
• Collaborate with cross-functional teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across project stages.
• Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.
• Take up ownership of end-to-end project management, effectively managing the master schedule of initiatives, designing project plans and ensuring that all interdependencies are identified, drive discussions to conclusions, and keep projects on track.
• Create and maintain readiness documentation of all processes and procedures and ensure that all training materials are accessible for regional delivery centers.
• Understand region/country-specific problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams.
• Keep track of key metric results and call out risks throughout the project period.
• Report project progress in proactive and timely manners. Execute seamless handovers with regional service teams to ensure operations up and running.
• Understand region/country-specific problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams.
• Continuously drive improvement iterations with key business stakeholders to support excellent business metrics and future development.

Conhecimentos

Project management

Cross-functional collaboration

Problem solving

Attention to detail

Formação académica

BA/BS degree or equivalent practical experience

3+ years of operations, program, or project management experience in the tech industry

Fast learner and team player capability

Descrição da oferta de emprego

TikTok Inc. is hiring a Service Solution Program Manager for TikTok Shop to drive regional service readiness and excellence. You will own end-to-end program management, coordinate with product, operations and partners, and ensure trustworthy buyer/seller experiences across SEA.

The role emphasizes cross-functional collaboration, risk management and continuous improvement. You will translate regional policies into scalable processes and maintain readiness documentation for regional delivery