Regional Order Management Manager - Europe Region

Michael Page; Selangor; Hybrid; MYR 425,000 - 614,000; Full time

Job summary

Jora Malaysia is seeking a Regional Order Management Manager to lead a Europe-focused operations arm. You will drive end-to-end order management, coordinate with Sales, Supply Chain, and Logistics, and push for continuous improvements in a hybrid work setting.

The role requires strong leadership of 30–40 professionals, ERP experience (SAP), and willingness to align with European business hours. A global, multinational environment awaits with development and regional impact.

Qualifications

• Experience in Order Management, Customer Operations, or Order-to-Cash (O2C).
• Experience leading large operational teams (30–40 people) through Team Leaders.
• Background in Shared Services, GBS, or multinational environments.
• Strong stakeholder management and problem-solving capabilities.
• Experience working with SAP or other ERP systems.
• Thrives in fast-paced, customer-focused environments.
• Experience establishing new teams, migrations, and knowledge transfer.
• Exposure to continuous improvement, Lean, automation, or transformation initiatives.
• Willingness to support European business hours (3pm–12am) in a hybrid setup.

Responsibilities

• Lead and develop a team of 30–40 professionals through multiple Team Leaders.
• Oversee end-to-end Order Management activities from entry to delivery coordination.
• Drive service excellence via KPI management and operational performance monitoring.
• Collaborate with Sales, Supply Chain, Logistics, and cross-functional stakeholders.
• Act as escalation point for complex customer and operational issues.
• Champion process improvements, automation initiatives, and operational excellence.
• Support business transformation projects and continuous improvement programs.
• Foster a high-performing, customer-focused team culture.

Skills

Order management

People management

Stakeholder management

ERP systems

Lean & automation

Cross-functional collaboration

Knowledge transfer

Problem solving

European business hours

Tools

SAP

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Regional Order Management Manager - Europe Region

Lead a regional Order Management function supporting customers across European markets, ensuring seamless execution of the full order lifecycle from order entry to delivery. Drive operational excellence, team performance, and continuous improvement while leading a large shared services team within a global multinational environment.

Our client is a well-established multinational organization recognized for its innovation, customer-centric approach, and commitment to continuous improvement. With operations spanning multiple countries, the company offers a collaborative environment where employees can make a meaningful impact while working with global stakeholders.

Description

• Lead and develop a team of 30-40 professionals through multiple Team Leaders
• Oversee end-to-end Order Management activities, from order entry to delivery coordination
• Drive service excellence through KPI management and operational performance monitoring
• Collaborate closely with Sales, Supply Chain, Logistics, and cross-functional stakeholders
• Act as the escalation point for complex customer and operational issues
• Champion process improvements, automation initiatives, and operational excellence
• Support business transformation projects and continuous improvement programs
• Foster a high-performing and customer-focused team culture

Profile

• Proven experience in Order Management, Customer Operations, Customer Service Operations, or Order-to-Cash (O2C)
• Experience leading large operational teams, including Team Leaders or people managers
• Background in a Shared Services, GBS, or multinational environment
• Strong stakeholder management and problem-solving capabilities
• Experience working with SAP or other ERP systems
• Ability to thrive in a fast-paced, customer-focused environment
• Experience establishing new teams, supporting service migrations, and leading knowledge transfer activities will be highly advantageous
• Exposure to continuous improvement, process optimization, Lean, automation, or transformation initiatives is preferred
• Willingness to support European business hours (approximately 3pm to 12am) in a hybrid working arrangements

Job Offer

• Hybrid working arrangement
• Opportunity to lead a large and established operations team
• Collaboration with global stakeholders and business leaders
• Career growth opportunities within a multinational environment