Regional Operations Manager, Kuala Lumpur (Relocation)

Agoda.com; Kuala Lumpur; Vor Ort; MYR 210.000 - 420.000; Vollzeit

Benefits dieser Stelle

Relocation package

Zusammenfassung

Agoda in Kuala Lumpur seeks a Regional Manager, Operations to build and lead a new team from the ground up. You will coach Team Managers, drive performance, and ensure timely, customer-focused outcomes while shaping processes as the function scales across the region.

You’ll work with cross-functional partners, leverage data to identify trends, and remain agile in a fast-moving environment. Relocation support is offered for the right candidate.

Qualifikationen

• Business-level proficiency in English (spoken and written).
• 5 years of people leadership experience, including managing managers.
• Track record of building and retaining high-performing teams.
• Experience in contact centers, operations, or customer service is preferred.
• Strong analytical skills with data-driven decision making.

Aufgaben

• Lead a group of 8-10 Team Managers, coaching and driving performance.
• Oversee the intervention operating model and KPI monitoring.
• Support Team Managers on complex cases, ensuring fair policy application.
• Turn insights into actions by analyzing trends and root causes.
• Collaborate with cross-functional teams to scale the function regionally.

Kenntnisse

English proficiency

People leadership

Team management

Data-driven decisions

Stakeholder comms

Jobbeschreibung

Agoda in Kuala Lumpur seeks a Regional Manager, Operations to build and lead a new team from the ground up. You will coach Team Managers, drive performance, and ensure timely, customer-focused outcomes while shaping processes as the function scales across the region.

You’ll work with cross-functional partners, leverage data to identify trends, and remain agile in a fast-moving environment. Relocation support is offered for the right candidate.