Regional Manager, Flights Ops — Kuala Lumpur

Agoda Company Pte. Ltd.; Kuala Selangor; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Relocation package

Job summary

Agoda in Kuala Lumpur is building a brand-new Regional Manager, Operations role to lead a team of 8-10 Team Managers who intervene early with customers facing difficult experiences.

You will coach your team, drive performance against KPIs, and ensure timely, thoughtful outcomes while shaping processes as the function grows across the region. Relocation package is offered for the right candidate; Bangkok or Kuala Lumpur bases considered.

Qualifications

• 5 years of people leadership experience, including managing managers (Team Managers or equivalent).
• Experience in contact centers, operations, or customer service with focus on difficult customer situations.
• Prior exposure to travel industry or GDS is a plus.

Responsibilities

• Build and lead a high-performing team of 8-10 Team Managers.
• Own day-to-day execution of intervention operating model and KPIs.
• Guide sound decisions, supporting Team Managers on complex cases.

Skills

People leadership

Data-driven decision making

Stakeholder communication

Travel industry knowledge

CRM

Data visualization tools

Tools

CRM

Data visualization

Job description

Agoda in Kuala Lumpur is building a brand-new Regional Manager, Operations role to lead a team of 8-10 Team Managers who intervene early with customers facing difficult experiences.

You will coach your team, drive performance against KPIs, and ensure timely, thoughtful outcomes while shaping processes as the function grows across the region. Relocation package is offered for the right candidate; Bangkok or Kuala Lumpur bases considered.