Regional Operations Leader — Southeast Asia (Malaysia-based)

Axios International; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Axios International is seeking a strong, hands-on Regional Operations Lead to guide programmes, people and client relationships across Southeast Asia from Malaysia, with Malaysia/Thailand/Philippines coverage and potential expansion.

Based in Malaysia, you will lead country and programme teams, drive patient-access services, manage budgets and risk, travel regionally, and represent Axios credibly with pharmaceutical clients while building durable regional partnerships.

Qualifications

• Substantial experience in healthcare, pharmaceuticals, patient assistance, patient-access services.
• Proven leadership of teams and managers across multiple countries, business units or complex stakeholder environments.
• Strong senior client-facing capability, with the confidence to manage difficult discussions and build long-term relationships.
• The judgement and presence to challenge constructively, advocate for regional priorities and secure action from senior and global stakeholders.
• A strong operational track record, including programme performance, budgets, resources, risk, quality and compliance.
• An ability to remain close to operational realities while leading through managers rather than becoming the solution to every issue.
• Excellent written and spoken English and the flexibility to travel regularly across the assigned region.

Responsibilities

• Provide visible and accessible leadership to country, programme and operational teams across the region.
• Lead complex Patient Assistance Programs, Patient Support Programs and other patient-access services, ensuring high-quality, compliant and patient-centred delivery.
• Set priorities, clarify responsibilities, coach managers and build a culture of ownership, collaboration and accountability.
• Act as the senior regional contact for key pharmaceutical clients and stakeholders, building trust and leading the resolution of significant programme or relationship issues.
• Represent the needs of the region within Axios, secure timely operational and functional support, and escalated unresolved matters constructively through the appropriate leadership channels.
• Oversee regional performance, capacity, programme revenues, P&L, cost centres, operational risks and improvement actions.
• Identify opportunities to retain, strengthen and expand client relationships and work with Business Excellence and commercial colleagues to shape credible new opportunities.
• Maintain direct exposure to field realities through regular regional travel and engagement with teams, clients, healthcare professionals, institutions and partners.

Skills

Leadership across countries

Client-facing leadership

Stakeholder management

Regional travel readiness

Job description

Axios International is seeking a strong, hands-on Regional Operations Lead to guide programmes, people and client relationships across Southeast Asia from Malaysia, with Malaysia/Thailand/Philippines coverage and potential expansion.

Based in Malaysia, you will lead country and programme teams, drive patient-access services, manage budgets and risk, travel regionally, and represent Axios credibly with pharmaceutical clients while building durable regional partnerships.