Regional Operations Lead (Southeast Asia)

Axios International Consultants Ltd; Kuala Lumpur; On-site; MYR 366,000 - 650,000; Full time

Job summary

Axios International Consultants Ltd seeks a strong, hands-on Regional Operations Lead to oversee programmes, people and client relationships across Southeast Asia. Based in Malaysia, the role will initially cover Malaysia, Thailand and the Philippines, with India or other markets potentially added as the regional scope evolves.

This is not a traditional coordination role. The successful candidate will create clarity and accountability, develop local managers, and ensure regional teams receive

Qualifications

• Substantial experience in healthcare, pharmaceuticals, patient assistance, patient‑support or patient‑access services.
• Proven leadership of teams across multiple countries or complex environments.
• Strong senior client-facing capability with ability to manage difficult discussions.
• Solid operational track record including program performance, budgets and risk management.
• Excellent written and spoken English and willingness to travel regularly.

Responsibilities

• Provide visible leadership to country, programme and operational teams across the region.
• Lead Patient Assistance Programs and other patient‑access services with high-quality, compliant delivery.
• Set priorities, clarify responsibilities, coach managers and foster ownership and accountability.
• Act as the senior regional contact for key pharmaceutical clients and stakeholders.
• Represent regional needs within Axios and secure timely operational support.
• Oversee regional performance, capacity, revenues, costs, risks and improvement actions.
• Identify opportunities to retain and expand client relationships and shape new opportunities.
• Maintain exposure to field realities through regional travel and engagement with teams and partners.

Skills

Leadership across regions

Client-facing

Programme management

Healthcare/pharma domain

Travel readiness

Job description

Regional Operations Lead (Southeast Asia)

Axios International is seeking a strong, hands‑on Regional Operations Lead to lead programmes, people and client relationships across Southeast Asia. Based in Malaysia, the role will initially cover Malaysia, Thailand and the Philippines, with India or other markets potentially added as the regional scope evolves. This is not a traditional coordination role. The successful candidate will create clarity and accountability, develop local managers, represent Axios credibly with pharmaceutical clients, and ensure that regional teams receive the decisions, expertise and support they need to succeed.

Key responsibilities

Provide visible and accessible leadership to country, programme and operational teams across the region

Lead complex Patient Assistance Programs, Patient Support Programs and other patient‑access services, ensuring high‑quality, compliant and patient‑centred delivery

Set priorities, clarify responsibilities, coach managers and build a culture of ownership, collaboration and accountability

Act as the senior regional contact for key pharmaceutical clients and stakeholders, building trust and leading the resolution of significant programme or relationship issues

Represent the needs of the region within Axios, secure timely operational and functional support, and elevate unresolved matters constructively through the appropriate leadership channels

Oversee regional performance, capacity, programme revenues, P&L, cost centres, operational risks and improvement actions

Identify opportunities to retain, strengthen and expand client relationships and work with Business Excellence and commercial colleagues to shape credible new opportunities

Maintain direct exposure to field realities through regular regional travel and engagement with teams, clients, healthcare professionals, institutions and partners

About you

Substantial experience in healthcare, pharmaceuticals, patient assistance, patient support or patient‑access services

Proven leadership of teams and managers across multiple countries, business units or complex stakeholder environments

Strong senior client-facing capability, with the confidence to manage difficult discussions and build long‑term relationships

The judgement and presence to challenge constructively, advocate for regional priorities and secure action from senior and global stakeholders

A strong operational track record, including programme performance, budgets, resources, risk, quality and compliance

An ability to remain close to operational realities while leading through managers rather than becoming the solution to every issue

Excellent written and spoken English and the flexibility to travel regularly across the assigned region

About us

Axios International is an organization seeking a Regional Operations Lead to strengthen regional leadership, develop capable teams, build trusted client partnerships and help ensure that programmes deliver reliable support to patients across Southeast Asia.