Regional Delivery Centre Site Director

ACCA Careers; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

TMF Group is establishing a Kuala Lumpur Regional Delivery Center (RDC) and seeks an experienced RDC leader to scale operations across APAC. The role focuses on building a mature, cost-efficient, high-quality RDC capability with strong P&L stewardship.

The candidate will lead a large, cross-functional team spanning accounting, tax, entity management, payments, and payroll, embedding global standards and governance while driving productivity through standardisation and automation.

Qualifications

• Proven experience leading large-scale RDC/shared services
• Strong track record in scaling delivery across multiple geographies
• Commercial acumen with P&L ownership and cost control
• Ability to design value-driven, outcome-focused operating models
• Leadership of cross-functional teams across accounting, tax, payroll and payments

Responsibilities

• Lead Kuala Lumpur RDC as a high-performing, multi-site hub for APAC markets.
• Partner with regional/global teams to move work into the RDC with high quality delivery.
• Build and lead large, multidisciplinary teams across accounting, tax, entity management, payments and payroll.
• Drive productivity, process optimisation, automation and simplified internal billing metrics.
• Own and manage RDC P&L, ensuring cost efficiency and scalable growth.
• Embed RDC governance to meet global standards and ensure compliance.

Skills

RDC leadership

P&L ownership

multi-site delivery

stakeholder management

process improvement

automation & metrics

team development

Job description

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About TMF Group

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 12,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the Role

This is a pivotal leadership opportunity to establish and scale TMF’s Regional Delivery Center (RDC) in Kuala Lumpur, driving a high-performing, multi-site RDC model across APAC. The role requires an experienced RDC delivery leader with a proven track record in managing complex, multi-country RDC operations and collaborating effectively with regional offices and established RDCs, including those in India.

The successful candidate will bring deep RDC service line expertise across accounting, tax, entity management, payments, and payroll, alongside the ability to design and implement a value-efficient, outcome-driven RDC operating model. Critically, they will shape the RDC into a mature, scalable capability and a future profit centre through RDC operational excellence, strong P&L management, and a focus on productivity, standardisation, and RDC leadership development.

Key Responsibilities

• Lead and scale the Kuala Lumpur Regional Delivery Center (RDC), establishing it as a high-performing, multi-site delivery hub supporting APAC markets.
• Partner with regional offices and global stakeholders to transition work into the RDC and ensure seamless, high-quality, and consistent service delivery.
• Build and lead a large, multi-disciplinary team across accounting, tax, entity management, payments, and payroll, with a focus on engagement, capability, and leadership development.
• Drive operational excellence through productivity measurement, process optimisation, automation, and simplification of internal billing and performance metrics.
• Own and manage the RDC P&L, ensuring cost efficiency, scalability, and progression towards a sustainable profit centre.
• Embed a value-driven, outcomes-focused operating model aligned to global RDC standards and governance.
• Champion a strong client-centric culture, ensuring delivery quality, risk management, and compliance with global standards (e.g., ISAE, ISO).

Key Requirements

• Proven experience leading large-scale (200+) shared services, BPO, or Regional Delivery Center (RDC) environments across multiple geographies.
• Strong track record of building and scaling delivery capability in complex, multi-site RDC environments, including collaboration with established RDCs in India.
• Experience working closely with local market teams across Asia, influencing senior stakeholders and driving alignment.
• Deep service line knowledge across accounting, tax, entity management, payments, and payroll (funds experience advantageous).
• Commercially astute, with demonstrated P&L ownership and the ability to drive growth, efficiency, and performance through robust productivity and billing metrics.
• Expertise in transition management, process improvement, and the implementation of enabling technologies.
• Strong leadership capability with a proven ability to develop high-performing teams and evolve RDC operating models.

What’s in it for you?

• Opportunity to shape and lead a strategically critical Regional Delivery Center (RDC) within a global transformation programme. Autonomy to build, scale, and mature a best-in-class RDC with regional and global impact. Exposure to senior leadership and the chance to influence the future RDC operating model across APAC.
• A dynamic, growth-oriented environment focused on innovation, continuous improvement, and operational excellence. The platform to build a market-leading capability and transform the KL RDC into a recognised profit centre.
• Pathways for career development: Work with colleagues and clients around the world on interesting and challenging work. We provide internal career opportunities so career progression can continue within TMF. Continuous development is supported through global learning opportunities from the TMF Business Academy.
• Making an impact: Contribute to making the world a simpler place to do business for clients. Through the corporate social responsibility programme, make a meaningful difference in the communities where we operate.
• A supportive environment: Strong feedback culture to help build an engaging workplace. Positive and healthy working environment, aligned with recognised best practices for great workplaces.

We’re looking forward to getting to know you!

Candidates must be resident in Malaysia, or have the right to work in Malaysia.