Regional Customer Service/ Team Lead 中文客服

DCS Card Centre; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a Customer Service Officer to manage multi-channel interactions including calls, emails, and in-person inquiries. The ideal candidate will have a minimum diploma, good command of English, and preferably a year of experience in customer service. Fresh graduates are welcomed. This role offers opportunities for growth in a culture driven by innovation and collaborative impact. A completion bonus and monthly allowances are provided, making this an attractive opportunity.

Benefits

Monthly allowances up to RM1000 for attendance and KPI

Completion bonus rewarded upon 12-months completion

Qualifications

• Preferably 1 year of experience in Call Centre, banking, or customer service environments.
• Fresh Graduates are welcomed.
• Ability to multi-task and be a team player.

Responsibilities

• Professionally manage multi-channel interactions in a timely and efficient manner.
• Introduce various services and products to customers.
• Analyse customer inquiries and provide the best possible solutions.
• Maintain and update accurate customer records.
• Perform general administrative and clerical duties.

Skills

Good command of spoken and written English

Mandarin speaking

Positive attitude

Attentive listening

Good communication skills

Proficient in Microsoft Office applications

Education

Minimum Diploma

Job description

DCS Card Centre

is a financial institution founded in 1973 and formerly known as Diners Club Singapore. We bring decades of expertise and commitment to payments and innovate digital solutions to DeCard.

With a strong heritage rooted in the space, our expertise in delivering secure, reliable, and cutting‑edge payment solutions is licensed by the Monetary Authority of Singapore (MAS) and governed under the Banking Act.

Want to learn more about DCS Card Centre and DeCard? Click on the link!

Looking for a Big & Bold Next Step?

If you thrive on innovation and want to be part of a team that celebrates wins, you might just be who we’re looking for! Come join us!

Customer Service Officer

Location: Kuala Lumpur City Centre, Malaysia

What you’ll be working on:

Professionally manage multi‑channel interactions (calls, emails, social media, mobile apps, in‑person inquiries) in a timely and efficient manner.

Actively explore and introduce various services and products to customers, tailoring recommendations to their individual needs.

Analyse customer inquiries to effectively address their concerns and provide the best possible solutions.

Maintain and update accurate customer records.

Perform general administrative and clerical duties as needed.

What we’re looking for:

Fresh Graduates are Welcomed!

Minimum Diploma or above.

Preferably 1 year of experience in Call Centre, banking, or customer service environments.

Good command of spoken and written English is a must and Mandarin speaking would be a plus point to communicate with our Chinese‑speaking customers.

Positive attitude, independent, able to multi‑task and a team player.

Pleasant voice, attentive listening, and good communication skills.

Proficient in computer skills such as Microsoft Office applications.

Additional Information:

This position is a 1-year contract with potential renewal and completion bonus rewarded upon completion of 12‑months.

Monthly allowances up to RM1000 for attendance and KPI.

Why Join Us?

Be part of the fintech transformation with a legacy brand that is innovating in Web3 and TradFi.

Work on cutting‑edge product DeCard that combines stablecoin and fiat flexibility.

Growth opportunities and exposure to cross‑regional responsibilities.

Culture of innovation and collaborative impact with high standards.

Discover your potential with us. Apply now and be part of our success story!