Receptionist / Switchboard Operator - Contract Role

NTT Limited; Petaling Jaya; On-site; MYR 33,000 - 60,000; Full time

Job summary

NTT DATA is seeking a friendly Receptionist / Switchboard Operator in Malaysia to deliver a professional front-desk service and warmly welcome employees and guests. You will answer calls, screen visitors, manage the switchboard, and coordinate meeting room logistics to keep the reception area organized and efficient.

Ideal candidates have strong communication, multitasking, and interpersonal skills with a proactive attitude and the ability to stay calm under pressure in a busy environment.

Qualifications

• Relevant secondary qualification or equivalent.
• Experience in similar reception/switchboard roles.
• Experience handling a multi-line switchboard.

Responsibilities

• Takes responsibility for the reception area, ensuring the reception area is tidy and presentable.
• Receives and welcome Guests and advise the relevant internal stakeholders of the guest/visitor’s arrival timeously.
• Answers, screens and redirects incoming calls.
• Routes emergency calls, forwarding them to the appropriate internal stakeholders, ensuring that the call reaches the appropriate person.
• Performs administrative duties such as typing, capturing and updating information on the relevant systems.
• Sorts mail and packages when required.
• Manages all logistics relating to public meeting rooms.
• Ensures that detailed messages are passed on to relevant persons immediately.
• Screens walk‑in clients/guests.
• Establishes and maintains an electronic/manual diary for scheduled appointments.
• Handles queries related to the company’s products, services and/or people.
• Performs any other related task as required.

Skills

Interpersonal skills

Communication skills

Telephone etiquette

Organizational skills

Customer service

Multitasking

Conflict resolution

Decision making

Calm under pressure

Education

Secondary qualification or equivalent

Tools

Switchboard hardware

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Receptionist / Switchboard Operator has the responsibility to deliver a friendly, efficient customer service and to create a warm and welcoming atmosphere for employees and guests.

Key responsibilities

• Takes responsibility for the reception area, ensuring the reception area is tidy and presentable.
• Receives and welcome Guests and advise the relevant internal stakeholders of the guest/visitor’s arrival timeously.
• Answers, screens and redirects incoming calls.
• Routes emergency calls, forwarding them to the appropriate internal stakeholders, ensuring that the call reaches the appropriate person.
• Performs administrative duties such as typing, capturing and updating information on the relevant systems.
• Sorts mail and packages when required.
• Manages all logistics relating to public meeting rooms.
• Ensures that detailed messages are passed on to relevant persons immediately.
• Screens walk‑in clients/guests.
• Establishes and maintains an electronic/manual diary for scheduled appointments.
• Handles queries related to the company’s products, services and/or people.
• Performs any other related task as required.

To thrive in this role, you need to have

• Proactive individual with a positive attitude towards work.
• Displays interpersonal skills used to deal effectively with internal and external stakeholders.
• Ability to exercise sound judgement and display the ability to deal effectively with conflict.
• Excellent telephone etiquette.
• Excellent communication skills and able to listen effectively.
• Professional attitude and appearance.
• Excellent organizational skills.
• Customer service attitude.
• Ability to prioritize tasks and handle multiple tasks simultaneously.
• Ability to remain calm and able to make quick decisions.

Academic qualifications and certifications

• Relevant secondary qualification or equivalent

Required experience

• Relevant demonstrated working experience in a similar position.
• Relevant demonstrated working experience in a related environment.
• Relevant demonstrated experience handling a multi-line switchboard.

#LI-APAC Workplace type: On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!