Quality & Performance Operations

prudential; Kuala Lumpur; On-site; MYR 210,000 - 320,000; Full time

Job summary

Prudential is seeking an experienced risk and IT operations professional to join its Technology Operations governance team in Kuala Lumpur. The role focuses on risk assessments for digital projects and third-party partnerships, ensuring compliance with policies and regulatory requirements, and supporting governance with regulators.

Applicants should have 10+ years in Technology Risk / IT Operations, with certifications such as CISA, CISSP, CRISC or CISM, and a strong background in governance and

Qualifications

• Bachelor's or Master's degree in Computer Science, Business, IT, Engineering or related fields with 10+ years in Technology Risk / IT Operations.
• Certifications: CISA, CISSP, CRISC, CISM.
• Expertise in technology governance, risk management and IT operations.

Responsibilities

• Maintain relationships with internal and external stakeholders and partners.
• Conduct risk assessments on digital projects and third parties to mitigate risks.
• Perform compliance reviews to ensure policies and regulations are met.
• Develop policies, standards, and guidelines for IT asset safety and regulatory alignment.
• Support governance and regulatory interactions with regulators and inspections.
• Assist in third party risk management and due diligence on vendors.
• Lead attestation and assurance reviews to identify lapses and implement controls.
• Support audits of Global Technology Operations and ensure alignment of process and artefacts.

Skills

Technology Governance

Risk Management

IT Operations

Education

Bachelor's or Master's degree in Computer Science/Business/IT/Engineering or related fields

Job description

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities

• Customer Relationship and Stakeholder Management: Maintaining positive relationships with business by Initiating important partnerships with internal and external stakeholders.
• Process Improvement: Ensuring that systems, procedures, and methodologies are in place with relevant controls.
• Risk Assessment: Conduct risk assessments on digital projects, existing systems, and third parties to identify potential risks and recommend action plans to mitigate them.
• Compliance Review: Ensure compliance with established policies and applicable regulations by conducting compliance reviews on control effectiveness.
• Policy Development: Assist in developing policies, standards, and guidelines to ensure the safety of IT assets in adherence to business needs, industrial best practices, and regulatory requirements.
• Governance Support: Support the Head of Technology Operations to ensure effective technology risk oversight and governance.
• Regulatory Support: Assist the technology teams in their interactions with regulators, including inspections, surveys, and consultation papers.
• Third Party Risk Management - Ensure Third Party Risk Management in line with policies and conduct Due Diligences on 3rd party vendors.
• Attestation / Assurance - Conduct thematic reviews of Technology Operations Processes, identify lapses and implement controls together with the Tower Leads
• Audits - Managing internal and external Audits touching Global Technology Operations and ensure alignment on Process / artefacts and potential observations.

Qualifications

• Education: A relevant degree (Bachelor's or Master's) in Computer Science, Business, Information Technology, Engineering, or related fields with a minimum of 10 years' experience in Technology Risk / IT Operations.
• Certifications: CISA / CISSP / CRISC / CISM
• Technology Governance, Risk Management, IT Operations

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.