Quality Engineer

Heptagon Photonics Malaysia Sdn Bhd; Iskandar Puteri; On-site; MYR 70,000 - 110,000; Full time

Job summary

Heptagon Photonics Malaysia Sdn Bhd is seeking a Quality Engineer to establish and sustain process quality controls for high-volume manufacturing at the JB factory. You will monitor inspection, yield, and traceability, applying SPC and MSA to prevent quality escapes while coordinating root-cause analysis and CAPA programs.

The role requires a Bachelor's degree in Engineering with at least 3 years in manufacturing quality engineering, and experience with ISO 9001, 8D, and cross-functional problem

Qualifications

• Bachelor's degree in Engineering or related field.
• Minimum 3 years in manufacturing quality engineering.
• Experience with ISO 9001 and quality systems.
• Proficient in quality tools (8D, 5 Why, Fishbone, FMEA).

Responsibilities

• Establish and maintain process quality controls for mass production.
• Monitor production quality, inspection, yield, defects, and traceability.
• Apply SPC, control charts, capability analysis, MSA, sampling.
• Manage non-conforming products and corrective actions.
• Conduct regular audits and verify effectiveness of actions.
• Support New Product Introduction and change control.
• Lead customer complaint handling and 8D reporting.
• Coordinate cross-functional teams to prevent recurrence.

Skills

Quality engineering

SPC

Root cause analysis

8D problem solving

Education

Bachelor's degree in Engineering

Tools

MSA

Control charts

Process capability analysis

Job description

In accordance with the Company's quality management system and applicable ISO requirements, establish, implement, and sustain process quality controls for mass production at the JB factory to ensure stable processes, effective control of non-conforming products, and reliable product quality. The position is also responsible for customer quality management, including customer complaint handling, 8D reporting, internal investigation coordination, corrective and preventive actions, and timely customer communication. Through cross-functional collaboration and data-driven improvement, continuously improve process capability, product quality, quality efficiency, and customer satisfaction.

Key responsibilities

Establish and maintain process quality control plans, inspection standards, work instructions, quality records, and reaction plans in accordance with the quality management system and applicable ISO requirements.

Monitor production process quality, including incoming-to-process interfaces, in-process inspection, final inspection, process parameters, yield, defects, and product traceability.

Apply SPC, control charts, process capability analysis, MSA, sampling methods, and other quality tools to identify abnormal trends and prevent quality escapes.

Manage non-conforming products, including identification, isolation, review, disposition, rework verification, and closure of corrective actions.

Conduct routine process audits, product audits, and layered quality checks; follow up findings and verify the effectiveness of corrective actions.

Support new product introduction, process qualification, first article inspection, change control, and transfer to mass production.

Serve as the quality contact for customer quality issues and ensure timely, accurate, and professional communication.

Lead customer complaint handling, containment actions, internal investigation, root cause analysis, corrective and preventive actions, and effectiveness verification.

Prepare and submit 8D reports, corrective action reports, failure analysis summaries, and other customer-required quality documentation within agreed timelines.

Coordinate cross-functional teams, including Production, Process Engineering, Equipment, R&D, Supply Chain, and Logistics, to investigate customer complaints and prevent recurrence.

About you

Bachelor's degree or higher in Engineering, Materials Science, Quality Management, Manufacturing, Optics, or a related field.

Minimum 3 years of quality engineering experience in manufacturing.

Experience in both production process quality control and customer quality management is preferred, especially in optics, semiconductor, electronics, automotive, or other precision manufacturing industries.

Knowledge of ISO 9001 or equivalent quality management system requirements; process quality control; non-conforming product control; customer complaint management; audit and document control requirements.

Proficient in 8D, 5 Why, Fishbone, FMEA, SPC, MSA, control plans, process capability analysis, RCA, CAPA, data analysis, and quality reporting.

Strong written English and cross-functional communication skills are required.

Strong ownership, customer orientation, analytical thinking, organizational coordination, teamwork, attention to detail, achievement orientation, and ability to work under pressure.