Quality Control & Data Insights Analyst

Citigroup Inc.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Citigroup Inc. is seeking a Quality Intermediate Analyst in Kuala Lumpur to independently lead quality control reviews, apply analytical thinking to data, and develop crucial documentation.

The role involves coordinating with senior management, guiding junior analysts, and ensuring adherence to risk and regulatory standards. The position requires 2–5 years in consumer banking or data management, a bachelor’s degree, and flexibility for shifting schedules.

Qualifications

• Previous experience in area of consumer banking, customer service or data management, control function or KYC Quality or KYC Operations
• 2-5 years relevant experience
• Must be able to work on shifting schedule if required

Responsibilities

• Independently leads quality control reviews, applying analytical thinking and knowledge of data analysis tools and quality review methodologies.
• Typically deals with variable quality issues with potentially broader business impact.
• Applies professional judgment when interpreting quality review data.
• Develops non-routine procedural documentation, guidelines, manuals, and reports.
• Works with Senior Management to address and resolve broader quality issues.
• Provides guidance to lower level analysts.
• Applies good understanding of how the team and area integrate with others in accomplishing the goals of the sub function / job family.
• Deals with most problems independently and has some latitude to solve complex problems.
• Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
• Moderate but direct impact through quality and timeliness of services provided that effect own team and closely related teams.
• Applies project Management skills.
• Requires attention to detail when making judgments based on the analysis of factual information.
• Applies professional judgment when interpreting data and results.
• May occasionally provide informal guidance or on-the-job-training to new team members.
• Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Education

Bachelor’s/University degree or equivalent experience

Job description

Citigroup Inc. is seeking a Quality Intermediate Analyst in Kuala Lumpur to independently lead quality control reviews, apply analytical thinking to data, and develop crucial documentation.

The role involves coordinating with senior management, guiding junior analysts, and ensuring adherence to risk and regulatory standards. The position requires 2–5 years in consumer banking or data management, a bachelor’s degree, and flexibility for shifting schedules.