Quality Continuous Improvement (CI) Partner, Greater Asia (GA)
Becton Dickinson Sdn. Bhd.
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Job summary
BD is seeking a Quality Continuous Improvement (CI) Partner for Greater Asia to lead hands-on delivery of Quality training, capability building, and coaching across the global Quality organization. This senior contributor translates enterprise training direction into high-quality, instructor-led, virtual, and blended learning solutions.
The role reports to senior Quality leadership and collaborates with site Quality teams, Central Quality, and Learning & Development to ensure training
Qualifications
- Bachelor’s degree in Life Sciences, Engineering, Quality, Education or related discipline.
- 5+ years in a regulated life-science or medical device environment with regulatory familiarity (FDA, ICH).
- Experience delivering quality or technical training in regulated settings (instructor-led, virtual, blended).
- Experience supporting audit/inspection preparation or remediation activities.
- Experience coaching leaders and SMEs to ensure compliant behaviours and learning transfer.
- Experience developing training effectiveness using observations, metrics and feedback.
Responsibilities
- Deliver quality training aligned with enterprise strategy for various learner groups.
- Coach associates, leaders and SMEs to improve capability and application of Quality processes.
- Lead onboarding, upskilling, remediation and capability-building efforts.
- Develop and evaluate training effectiveness strategies to ensure outcomes.
- Provide expert training on investigations, root cause analysis, and nonconformance closure.
- Ensure regulatory inspection readiness and proper documentation practices.
- Collaborate with Quality and Learning & Development to scale training solutions.
- Maintain training governance and documentation for audits and inspections.
- Identify training gaps and continuously improve content and delivery.
- Support CAPAs and effectiveness checks related to training.
- Facilitate Kaizen and structured problem-solving activities.
Skills
Education
Job description
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
The Quality Continuous Improvement (CI) Partner, Greater Asia (GA), is an advanced individual contributor responsible for the hands‑on delivery of Quality training, capability building, and coaching in support of a strong quality culture and advancement of Continuous Improvement and Quality Excellence across the global Quality organization.
Reporting to the Associate Director, BD Excellence Quality and GPO NC, RCA & PD, this role translates enterprise training direction into high-quality execution by delivering instructor‑led, virtual, and blended learning solutions; coaching associates, leaders, and subject matter experts; and verifying that learning is effectively applied in the work environment.
This role operates in a global, highly regulated life sciences environment and is expected to bring deep expertise in Quality systems, inspection readiness, and compliant documentation practices. The CI Partner serves as a recognized subject matter expert in Investigations, Problem Solving, Root Cause Analysis (RCA) and structured improvement processes and is accountable for reinforcing quality behaviors, strengthening capability, supporting effectiveness plans, and continuous improvement in training execution and learner performance.
The CI Partner works closely with site Quality leaders, process owners, subject matter experts, Central Quality partners, Learning & Development, and cross‑functional stakeholders to ensure training is delivered consistently and effectively across the organization. The role influences without direct authority by building credibility through expertise, facilitation skill, coaching, and reliable execution in support of compliance, inspection readiness, and capability building.
The primary responsibilities will include:
- Deliver instructor‑led, virtual, and blended quality training aligned with enterprise strategy, ensuring content is accurate, compliant, engaging, and fit for purpose.
- Facilitate learning experiences that build technical capability, strengthen application of Quality requirements, and reinforce a strong quality culture across diverse learner groups.
- Coach associates, leaders, and SMEs to improve understanding, execution, and consistent application of Quality processes, standards, and expectations.
- Serve as a trusted partner in onboarding, upskilling, remediation, and broader capability‑building efforts related to regulated Quality processes.
- Develop, execute, and evaluate training effectiveness strategies to ensure learning transfer into improved performance, compliant behaviours, and sustained outcomes.
- Provide expert training and coaching on investigation processes, including root cause analysis, problem solving, documentation quality, risk‑based decision‑making, and effective closure of deviations and nonconformances.
- Reinforce consistent application of investigation standards, escalation expectations, documentation requirements, and regulatory inspection readiness.
- Partner with process owners, site Quality teams, Central Quality, and Learning & Development to ensure training solutions are aligned, scalable, and responsive to business and regulatory needs.
- Maintain robust training governance practices, including accurate documentation, training records, and readiness for audits and inspections.
- Identify training gaps, performance risks, and capability needs using data, stakeholder input, and observation; continuously improve training content, delivery, and reinforcement mechanisms.
- Contribute to the development and enhancement of training materials, facilitator guides, job aids, and capability‑building resources.
- Support implementation of CAPAs, effectiveness checks, and follow‑up actions where training is required to address quality issues or compliance gaps.
- Facilitate Kaizen and structured problem‑solving activities to drive measurable and sustainable improvement.
- Promote a culture of continuous improvement, accountability, and engagement by encouraging feedback, empowering associates, and modelling strong quality and integrity standards.
University bachelor’s degree in Life Sciences, Sciences, Engineering or a related field is required.
MBA or equivalent business experience preferred.
- Bachelor’s degree in Life Sciences, Engineering, Quality, Education, or related discipline.
- 5+ years of experience in a regulated life science, medical device, pharmaceutical, biologics, or similar environment, with familiarity with regulatory expectations (e.g. FDA, ICH).
- Demonstrated experience delivering Quality or technical training in regulated settings, including instructor‑led, virtual, and blended learning.
- Preferred experience supporting audit and inspection preparation, response readiness, or remediation activities.
- Experience coaching associates, SMEs, and leaders to strengthen capability, learning application, and compliant behaviours in the workplace.
- Experience developing and supporting training effectiveness activities, including use of observations, feedback, metrics, and other verification methods.
- Strong facilitation, communication, and interpersonal skills, with the ability to engage diverse audiences, including senior leadership, in both in‑person and virtual settings.
- Proven ability to work cross‑functionally and influence stakeholders within a matrix organisation to drive alignment and results.
- Strong organisational skills and attention to detail, including management of training documentation and records in line with compliance expectations.
- Experience in problem solving, continuous improvement, and Kaizen, with demonstrated ability to drive measurable business impact.
- Ability to coach individuals and teams to improve technical knowledge, confidence, judgment, and consistent execution.
- Strong facilitation skills, including the ability to lead discussion, encourage participation, address resistance, and reinforce application.
- Capability to provide constructive feedback and support learner development in a credible, respectful, and effective manner.
- Credibility and professionalism in a regulated environment.
- Strong personal accountability and disciplined execution.
- Influence without authority and effective stakeholder partnership.
- Learning agility, sound judgment, and problem‑solving capability.
- Commitment to continuous improvement and reinforcement of a strong quality culture.
- Willingness to travel domestically and internationally as required, approximately 25-50%.
- Is GA region based.
- Takes customer needs and transforms them into a solution that creates value for customers, stakeholders, and shareholders.
- Continually demonstrates the ability to utilize both control and influence to drive results.
- Proactively seeks opportunities to collaborate with colleagues to share and learn.
- Always thinks globally and acts locally with cultural sensitivity and organizational savvy.
- Continually works and leverages the power of the matrix.
- Engages personally in difficult executional challenges and ensures collaboration between departments to remove roadblocks and deliver results.
- Challenges are anticipated and addressed with a connection to the future vision, keeping a strong focus on cooperation and transparency.
- Looks beyond the “way we’ve always done it” and proactively seeks out innovation and best‑in‑class approaches whilst maintaining agility and speed.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success.
To learn more about BD visithttps://bd.com/careers (opens in new window).
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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SGP Tuas - Tuas
IND Rewari - Bawal, JPN Fukushima-shi - Tsuchifune, MYS Kedah - Bard Kulim (Malaysia)
BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We lead in patient and healthcare worker safety, and technologies that enable medical research and clinical laboratories. Our innovative solutions help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes.
BD partners with organizations around the world to address some of the most challenging global health issues. Our nearly 50,000 associates across 50 countries closely collaborate with customers and partners to help enhance patient outcomes, lower healthcare delivery costs, increase operational efficiencies and expand access to healthcare.
Our state‑of‑the‑art facilities around the globe provide an environment that enables our highly talented and passionate workforce to be the best at their professions. We are always seeking great people to join our company on its journey to greatness.
BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We lead in patient and healthcare worker safety, and technologies that enable medical research and clinical laboratories. Our innovative solutions help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes.
BD partners with organizations around the world to address some of the most challenging global health issues. Our nearly 50,000 associates across 50 countries closely collaborate with customers and partners to help enhance patient outcomes, lower healthcare delivery costs, increase operational efficiencies and expand access to healthcare.
Our state‑of‑the‑art facilities around the globe provide an environment that enables our highly talented and passionate workforce to be the best at their professions. We are always seeking great people to join our company on its journey to greatness.
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