Quality Analyst, Eco Governance (Mandarin Language) - AI Data Service and Operations

TikTok Inc.; Kuala Lumpur; On-site; MYR 60,000 - 110,000; Full time

Job summary

TikTok in Kuala Lumpur is seeking a QA Specialist for the AI Data Service and Operations team to ensure high-quality data annotation and policy compliance across international products. You will monitor performance, generate reports, and collaborate with cross-functional teams to remove blockers and improve processes.

The role requires English proficiency and Mandarin fluency, strong cross-cultural communication, and a proactive approach to learning and mentoring.

Qualifications

• Bachelor's degree or higher is required.
• Minimum 1 year QA or related experience in Trust/Safety/Content.
• Proficient in English; Mandarin Chinese fluency for content review.
• Familiar with current News & Entertainment content and regional context.
• Knowledge of labeling workflows and ML concepts.
• Strong cross-cultural communication and interpersonal skills.

Responsibilities

• Deliver high performance standards across projects and maintain best practices.
• Perform daily audits and provide error analyses.
• Coordinate with Policy POC to share updates and questions.
• Produce regular performance reports for SMEs and management.
• Lead RCA escalations and identify performance improvements.
• Assist onboarding and training development for SOPs.

Skills

English proficiency

Mandarin fluency

Cross-cultural communication

Presentation skills

Interpersonal skills

Attention to detail

Education

Bachelor's degree or above

Job description

Responsibilities

About the Team

The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

About the Role

Our QA's will take ownership of the quality success of their internal or external stakeholders, identify and clear blockers to high performance, and be on hand to support their team in their drive for excellence. They will take role in performance monitoring, and provide crucial reporting to relevant stakeholders, leading to the success & growth of our teams.

The successful candidate must be capable of working with XFN teams to identify the needs of their project. Be comfortable navigating ambiguous situations, and be able to set clear SMART goals for themselves & our teams. They must also be willing and able to take ownership of this role, identify & suggest process improvements, and help to develop a best practice methodology for the QA role.

Responsibilities

• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
• Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.
• Perform daily audits and provide analysis of errors and feedback to respective teams.
• Compile & deliver regular performance data reports to SME & management teams as required.
• Conduct regular RCA escalations through the relevant process.
• Identify and assess areas for performance improvement across relevant markets, and be solution driven in delivering these solutions.
• Participate in or lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
• Be able & willing to support or backfill temporary gaps in market support.
• Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• Design/help to design a training plan and implement it according to the timeline.
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications

• Completion of Bachelor's degree and above or equivalent.
• At least 1-year QA or relevant experience in Trust and Safety/Policy/Content Moderation/Content Quality/Content Safety/Labeling in major tech or media company.
• Proficient in English as a primary working language and fluent in Mandarin Chinese for the purpose of reviewing, analyzing, and assessing content published in the Mandarin language.
• Familiar with up to date News & Entertainment Content, Culture, and Current Events (social, political, sports, etc).
• Be familiar with the business logic of labeling and working mode of the upstream and downstream teams.
• Familiar with machine learning and content understanding.
• Strong cross-cultural communication, presentation, and interpersonal skills.

Preferred Qualifications

• Have a demonstrated ability to make good decisions in complex situations.
• A fast learner who has the ability to embrace a fast-paced working environment.
• Comfortable reporting to, or collaborating with, a broad range of XFN partners.
• A passion for helping others to grow, and a willingness to step beyond your comfort zone.
• Familiar with Microsoft Office Suite (PPT / Excel / Word).
• Demonstrate a broad understanding of our business needs, and strategic thinking skills.

Responsibilities

About the Team

The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

About the Role

Our QA's will take ownership of the quality success of their internal or external stakeholders, identify and clear blockers to high performance, and be on hand to support their team in their drive for excellence. They will take role in performance monitoring, and provide crucial reporting to relevant stakeholders, leading to the success & growth of our teams.

The successful candidate must be capable of working with XFN teams to identify the needs of their project. Be comfortable navigating ambiguous situations, and be able to set clear SMART goals for themselves & our teams. They must also be willing and able to take ownership of this role, identify & suggest process improvements, and help to develop a best practice methodology for the QA role.

Responsibilities

• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
• Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.
• Perform daily audits and provide analysis of errors and feedback to respective teams.
• Compile & deliver regular performance data reports to SME & management teams as required.
• Conduct regular RCA escalations through the relevant process.
• Identify and assess areas for performance improvement across relevant markets, and be solution driven in delivering these solutions.
• Participate in or lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
• Be able & willing to support or backfill temporary gaps in market support.
• Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• Design/help to design a training plan and implement it according to the timeline.
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications

• Completion of Bachelor's degree and above or equivalent.
• At least 1-year QA or relevant experience in Trust and Safety/Policy/Content Moderation/Content Quality/Content Safety/Labeling in major tech or media company.
• Proficient in English as a primary working language and fluent in Mandarin Chinese for the purpose of reviewing, analyzing, and assessing content published in the Mandarin language.
• Familiar with up to date News & Entertainment Content, Culture, and Current Events (social, political, sports, etc).
• Be familiar with the business logic of labeling and working mode of the upstream and downstream teams.
• Familiar with machine learning and content understanding.
• Strong cross-cultural communication, presentation, and interpersonal skills.

Preferred Qualifications

• Have a demonstrated ability to make good decisions in complex situations.
• A fast learner who has the ability to embrace a fast-paced working environment.
• Comfortable reporting to, or collaborating with, a broad range of XFN partners.
• A passion for helping others to grow, and a willingness to step beyond your comfort zone.
• Familiar with Microsoft Office Suite (PPT / Excel / Word).
• Demonstrate a broad understanding of our business needs, and strategic thinking skills.