QA Lead: Quality, Compliance & Service Excellence

Samsung SDS Asia Pacific Pte Ltd

Kuala Lumpur

On-site

MYR 90,000 - 120,000

Full time

14 days+

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Job summary

Samsung SDS Asia Pacific Pte Ltd is seeking a QA Lead to steer the daily operations of the Quality Assurance team in Kuala Lumpur. You will allocate resources, monitor performance, and drive quality initiatives across QA, governance, and service quality initiatives.

The role requires 5+ years of QA leadership, hands-on manual and automated testing, and strong reporting with MS Excel and Power BI. Client-facing experience is essential for stakeholder collaboration and continuous improvement.

Qualifications

Bachelor Degree preferably in technology related discipline such as Computer Science or Information System
Proven experiences as QA Lead, with at least 5 years of experience in related field
Strong hands on experience in manual and automated testing
Client facing experience is required
Advanced skills in MS excel and Power BI to write complex queries, analyze large set of data and provide insights info report

Responsibilities

Lead and manage the daily operations of the Quality Assurance team.
Allocate tasks and resources to ensure quality reviews, audits, and operational activities are completed within agreed timelines.
Monitor team performance and ensure adherence to quality standards, operational procedures, and service level expectations.
Provide coaching, guidance, and support to team members to enhance their professional development and technical competencies.
Conduct regular performance reviews, feedback sessions, and development planning for team members.
Identify training needs and coordinate knowledge-sharing initiatives to strengthen team capabilities.
Ensure adequate team coverage to support daily operational requirements and business priorities.
Foster a culture of accountability, collaboration, continuous improvement, and quality excellence within the team.
Review and approve quality assessment outcomes, audit findings, and recommendations prepared by team members.
Serve as the primary escalation point for quality-related issues raised by the QA team.
Establish and maintain quality standards, procedures, and governance practices.
Review operational activities, system configurations, and production changes to ensure compliance with approved requirements and organizational standards.
Conduct quality reviews and audits to identify gaps, risks, and improvement opportunities.
Ensure all teams adhere to approved SOPs and internal controls.
Promote a culture of quality, accountability, and continuous improvement.
Monitor service performance against SLAs.
Review SLA performance and identify areas requiring corrective action.
Investigate SLA breaches and recommend preventive measures.
Prepare periodic service quality and SLA performance reports for management review.
Work with relevant teams to improve operational efficiency and service delivery standards.
Participate in incident investigations and RCA activities.
Identify recurring issues and recommend long-term corrective actions.
Track implementation and effectiveness of preventive measures.
Support initiatives aimed at reducing operational errors and service disruptions.
Review and improve operational workflows, procedures, and controls.
Ensure proper documentation and approval processes are followed.
Verify that quality and compliance requirements are met before operational changes are implemented.
Support internal reviews and governance activities.
Work closely with business and technical teams to ensure service and quality objectives are achieved.
Provide guidance and support on quality standards, compliance requirements, and operational best practices.
Escalate significant quality, compliance, or service risks to management when necessary.
Facilitate communication between stakeholders to resolve quality-related concerns.