QA Engineer/QA Snr Engineer

Knowles Electronics (M) Sdn. Bhd.; Bayan Lepas; On-site; MYR 72,000 - 120,000; Full time

Job summary

Knowles Electronics (M) Sdn. Bhd. is seeking a Quality Assurance professional to lead OQC/IPQC activities, supervise QA Operators, and drive continuous improvement across cross-functional teams. The role focuses on maintaining QMS, ensuring ISO compliance, and coordinating customer quality interfaces, audits, and product quality improvements.

Education: Bachelor's in Science; Experience: 3-5 years in QA for semiconductor manufacturing; strong command of QC tools and data analysis is required.

Qualifications

• Bachelor's Degree in Science or equivalent.
• 3-5 years of relevant QA experience.
• Knowledge of QC 7 Tools, SPC, FMEA, and statistical analysis.
• Training provided where necessary.
• Strong knowledge of semiconductor manufacturing processes and ISO standards (ISO 9001, ISO 13485, ISO 14001, ISO 45001).

Responsibilities

• Develop and implement procedures to promote prevention and continuous improvement.
• Analyze quality data and trends to improve inspection, testing and product quality.
• Establish and maintain outgoing quality control plans with inspection and test methods.
• Monitor outgoing quality performance indicators and drive improvements.
• Evaluate new materials and equipment modifications for QA approval.
• Support NPI, model qualification, design optimization and process changes.
• Audit management systems and coordinate customer audits; report findings.
• Maintain QMS, EMS, and OSH procedures and related documents.
• Coordinate with other departments on customer complaints and corrective actions.
• Investigate customer complaints and provide 8D reports.
• Contain defects and manage nonconforming products and dispositions.
• Issue QA reports and ensure timely communication to relevant departments.

Skills

QC 7 Tools

SPC

FMEA

Problem-solving methodologies

Statistical analysis

Education

Bachelor's Degree in Science

Job description

Responsible for Outgoing Quality Control (OQC) and/ or In-Process Quality Control (IPQC) activities, including product quality inspection, qualification, and resolution of quality issues. Supervise QA Operators in daily operations, ensure compliance with quality standards, and drive continuous improvement initiatives across cross-functional teams to enhance product quality and process effectiveness. Develop, maintain, and improve in-process quality control standards and procedures. Plan and coordinate the qualifications of new materials and equipment, ensuring all quality requirements are met and objectives are achieved.

Where assigned, act as the customer quality interface between the factory and customers, coordinate timely closure of customer complaints, and support customer audits and quality communications.

Specific Duties And Responsibilities

1. Develop and implement procedures, processes and methods promoting prevention techniques and continuous improvement within Knowles Electronics and with external customers and suppliers.

2. Analyze quality data and trends to improve inspection, testing processes, and product quality

3. Establish and maintain outgoing quality control plans, including inspection and test methods, sampling plans, acceptance criteria, and related procedures to ensure effective outgoing product quality control.

4. Monitor and analyze outgoing quality performance indicators, including DPPM and defect trends, and drive continuous improvement initiatives to achieve established quality objectives.

5. Evaluate new materials and qualify machines or modifications carried out in the manufacturing line that requires QA approval and ensure that these introductions or changes have no adverse effect on the product quality.

6. Support new product introduction (NPI), new model qualification, design optimization, and process change activities to ensure product quality requirements are adequately evaluated and verified prior to implementation.

7. Performs audits of management systems and operational procedures and customer audit prior to customer visit/audit throughout the organization. Reports results and recommends opportunities for improvement.

8. Responsible for developing, implementing, maintaining, and improving the procedures consistent with certification of QMS, EMS, and OSH Management Systems/ Standards.

9. Establishing and maintaining procedures consistent with certification of QMS, EMS, and OSH Management Systems/ Standards.

10. Maintaining and complying to procedures that aligned with certification of QMS, EMS, and OSH Management Systems/ Standards.

11. Responsible for process and software validationin accordance with applicable regulatory and quality system requirements, including but not limited to ISO 13485 and FDA 21 CFR Part 820.

12. Supports risk assessmentactivities related to process, software, and product quality in alignment with applicable regulatory and quality system requirements.

13. Oversees DHRrelease, ensuring documentation completeness, traceability, and readiness for audit and product release.

14. Act as the customer quality interface between the factory and customers on quality-related matters and during customer audits, working closely with internal cross-functional teams to ensure timely closure of customer complaints.

15. Liaise with customers through Sales offices on quality-related matters.

16. Coordinates with other departments regarding customer complaints, quality of parts, inspection processes and product quality problem and follow up on the corrective action and its implementation status.

17. Work with field and cross-functional teams to investigate customer complaints and provide timely 8D reports to customers.

18. Where deem necessary, initiate the defect containment activities through suspending the delivery/warehousing/production. Manage nonconforming products, including containment, investigation, material disposition, corrective and preventive actions, and closure of related quality issues.

19. Coordinate verification of customer returns and any necessary rework, and communicate with Customer Service to ensure closure.

20. Issue QA reports to communicate the customer quality situation, where applicable.

21. Identify important quality problems and work with team for process compliance improvement.

22. Prepare and maintain QAP, Work Instructions, Procedures, Deviations, and other QA-related documents, including the implementation of ECR activities, and subsequently revise and update changes in accordance with document control procedures.

23. Timely issue of QA Monthly Report to inform the quality situation of each process to the related department.

24. Provides the training for subordinates and contractors (if any), in Quality Management Systems, Environmental and Occupational Safety and Health Management Systems, where necessary.

25. To carry out assignments and assist superiors in overall quality assurance activities as per required.

26. To ensure that quality activities performed by incumbent and subordinates (if any) fall in line with MS ISO 9001, ISO 13485, ISO 14001, and ISO 45001 procedures.

Position Requirement

Education : Candidate must possess at least a Bachelor's Degree in Science or equivalent.

Experience : 3-5 years of relevant experience

Skill : Knowledge of QC 7 Tools, SPC, FMEA, problem-solving methodologies and statistical analysis techniques is preferred. Training will be providedwhere necessary.

Special Requirement : Strong knowledge of semiconductor manufacturing processes and quality management systems, including ISO 9001, ISO 13485, ISO 14001, and ISO 45001. (Exposure to these standards is preferred for fresh graduates.)

Knowles Corporation, a leading manufacturer of specialty electronic components, including high performance capacitors, radio frequency filters, advanced medtech microphones, and balanced armature speakers. We design parts that perform unique, critical functions for innovative technologies. Through custom engineering and scalable manufacturing, we enable to succeed in the most demanding applications across medtech, defense, and industrial markets. Our high-performance capacitors, RF and microwave filters, advanced medtech microphones, balanced armature speakers, and miniaturization products enable and enhance the performance of technologies with the power to change, improve, and save lives.

Knowles Corporation, a leading manufacturer of specialty electronic components, including high performance capacitors, radio frequency filters, advanced medtech microphones, and balanced armature speakers. We design parts that perform unique, critical functions for innovative technologies. Through custom engineering and scalable manufacturing, we enable to succeed in the most demanding applications across medtech, defense, and industrial markets. Our high-performance capacitors, RF and microwave filters, advanced medtech microphones, balanced armature speakers, and miniaturization products enable and enhance the performance of technologies with the power to change, improve, and save lives.