Program Manager / Customer Program Specialist (Program Management)

Plexus Manufacturing Sdn Bhd; Penang; On-site; MYR 120,000 - 160,000; Full time

Benefits offered by this job

Medical

miscellaneous allowance

Dental

Sports

Parking

Employee Privilege Program

Meal Sub

Job summary

Plexus Manufacturing Sdn Bhd seeks a Program Manager to lead the Customer Focus Team and own day-to-day customer relationships. You will align Plexus functions to meet revenue targets and drive profitability, while ensuring seamless transitions of new business, and sustaining strong customer service excellence.

You will oversee program management, collaborate with site leadership, and work across quoting, manufacturing and materials to optimize capacity and costs.

Qualifications

• Degree with minimum 6-10 years’ experience in EMS environments.
• Strong problem-solving and analytical abilities.
• Excellent written and oral communication skills.
• Able to work independently and in team settings.
• Ability to learn EMS operating facets.

Responsibilities

• Lead the Program Management team to ensure successful transitions of new business.
• Manage customer relationships and drive revenue growth and P&L objectives.
• Oversee capacity planning, inventory, and cost drivers in collaboration with site leadership.
• Develop profitable new business opportunities with existing and new customers.
• Maintain close working relationships with Plexus customer managers and executives.

Skills

Assertive

Problem solving

multitask

Education

Bachelor's Degree

Job description

Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Responsibilities:

Responsible for meeting revenue and customer growth objectives for Plexus through managing of Program Managers and Customer teams, while working closely with quoting, manufacturing & materials.

Responsible for understanding and driving the customer P&L (sales, margins, mark- ups), contribution goals, inventory goals and any specific cost drivers.

Work with site leadership in regards to customer initiatives such as determining priority for capacity conflicts and coordinating site revenue/P&L improvements.

Manages the site staff of program managers to assure adequate coverage for the site's customer base. Makes adjustments as needed.

Generate and manage the customers’ management budgets.

Direct the Program Management team to ensure a successful transition of new business.

Create & develop profitable new business opportunities with the existing and new transition customers.

Maintains close working relationships with the Plexus customer managers, directors and account executives in order to provide customer service excellence.

Maintain a basic understanding of and ensure adherence to customer contracts and/or materials agreements.

Requirements:

Degree with minimum 6-10 years’ working experience or equivalent in EMS Companies.

Assertive and self-motivated with the ability to work independently and in a team environment

Must be able to problem solve, prioritize and have the ability to multitask and continuously improve processes and capabilities.

Must possess excellent oral and written communication, organizational and troubleshooting skills

Ability to discern the alignment of customer requests and actions against contractual stipulations and accepted business conditions

Create presentations, documents, etc. for management and customers to effectively communicate business problems and solutions

Must demonstrate management skills as defined by company leadership development

Familiarity with financial metrics and levers that drive the metrics; ability to develop and implement improvement actions

Ability to learn the operating facets of the Electronic Manufacturing Services (EMS) industry.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following PMI certifications have you completed?
• How many years' experience do you have as a Program Management Manager?
• How many years' experience do you have as a People Manager?

Consumer Electronics Manufacturing More than 10,000 employees

Make a difference with Plexus.

We are creators. Innovators. Engineering, manufacturing, supply chain and service experts passionate about building a better world. When you join Plexus, you’ll be part of a collaborative, imaginative team of problem-solvers. You’ll partner with leading companies across the globe to bring exciting, life-changing new technologies to their customers.

Plexus is a global company where you can push the boundaries of innovation and discover your highest potential. You can deliver solutions to our customers through visionary products that protect lives, discover elusive answers, help people and cultures connect, and revolutionize how we experience the world around us. Whether you’re an experienced professional or skilled manufacturer, a recent graduate ready to make an impact or a student eager to gain hands‑on internship experience — with a career at Plexus, you can make a real difference.

Make a difference with Plexus.

We are creators. Innovators. Engineering, manufacturing, supply chain and service experts passionate about building a better world. When you join Plexus, you’ll be part of a collaborative, imaginative team of problem-solvers. You’ll partner with leading companies across the globe to bring exciting, life-changing new technologies to their customers.

Plexus is a global company where you can push the boundaries of innovation and discover your highest potential. You can deliver solutions to our customers through visionary products that protect lives, discover elusive answers, help people and cultures connect, and revolutionize how we experience the world around us. Whether you’re an experienced professional or skilled manufacturer, a recent graduate ready to make an impact or a student eager to gain hands‑on internship experience — with a career at Plexus, you can make a real difference.

Perks and benefits Medical Miscellaneous allowance Dental Sports (e.g. Gym) Parking Event Center, Employee Privilege Program, Meal Sub

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