Production Planner & Customer Service Specialist

SmartHire by SEEK; Penang; On-site; MYR 67,000 - 89,000; Full time

Benefits offered by this job

Full-time employment

Competitive salary

Comprehensive benefits package

Job summary

Bittele Electronic Technology Sdn Bhd is seeking a Production Planner & Customer Service to join the team in Penang. The role combines production scheduling with customer liaison to ensure timely deliveries and responsive service.

You will collaborate with multiple departments, monitor WIP, manage material readiness, and support engineering changes while driving improvements in capacity and efficiency.

Qualifications

• Diploma or degree in Business, Supply Chain, Logistics, Engineering, or related field.
• At least 3 years in production planning or scheduling.
• Strong coordination and planning skills under pressure.
• Proficiency in Excel (VLOOKUP, Pivot Tables) and ERP/MRP familiarity.
• Fluent Malay, English, and Mandarin for effective communication.

Responsibilities

• Prepare schedules: daily, weekly, and monthly plans to meet demands and capacity.
• Coordinate activities with departments to ensure smooth production flow.
• Monitor WIP, identify delays, and take corrective actions to meet deadlines.
• Ensure material readiness by reviewing availability and highlighting shortages.
• Update planning data and loading plans in the system.
• Communicate changes to relevant departments and prioritise urgent requirements.
• Support engineering changes and product version updates in planning.
• Analyze capacity utilization and propose efficiency improvements.
• Generate planning reports and KPIs for management review.
• Propose process and customer service improvements.
• Assist in inventory control and cycle counts as needed.
• Adhere to ISO 13485 standards and participate in 5S/Kaizen initiatives.

Skills

Coordination

Planning

Multitasking

Excel

Malay language

English

Mandarin

Education

Diploma or Degree in Business

Supply Chain

Logistics

Engineering

Tools

ERP/MRP systems

Excel (pivot, VLOOKUP)

Job description

Bittele Electronic Technology Sdn Bhd is seeking a Production Planner & Customer Service to join the team in Penang. The role combines production scheduling with customer liaison to ensure timely deliveries and responsive service.

You will collaborate with multiple departments, monitor WIP, manage material readiness, and support engineering changes while driving improvements in capacity and efficiency.