Product Specialist

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 90,000 - 150,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking a Senior / Product Specialist (Medical Device – Laboratory) to drive sales growth for laboratory analyzers and EQA programs across diverse hospital networks in Malaysia. The role focuses on expanding the diagnostics portfolio through strong customer relationships and technical product support.

The incumbent educates healthcare professionals on EQA value, defends key relationships, and collaborates across teams to enable timely enrollments and machine placements.

Qualifications

• Minimum degree in Bioscience, Bioengineering, or a related field.
• 2–4 years of relevant work experience for Specialist; 5–6 years for Senior Specialist.
• Experience in handling Continuing Medical Education (CME) talks.
• Good communication and negotiation skills.
• Strong interpersonal skills with an independent, entrepreneurial mindset and a sense of ownership.
• Willingness to travel outstation as needed (approximately 25%).

Responsibilities

• Achieve sales targets for RCPA programs, analyzers, and related laboratory products across laboratories, private hospitals, teaching hospitals, and government hospitals; develop new accounts to drive analyzer uptake and EQA enrollment.
• Educate Healthcare Professionals on the value of EQA and related products to improve diagnostics and patient care.
• Defend and grow existing customer relationships through EQA sample programs and expand the patient base for existing analyzer parameters; coordinate with vendors and agents.
• Collaborate with internal and external teams to ensure timely RCPA enrollment and support hospital machine placement and outright purchases.
• Attend to customer requests, inquiries, and complaints; maintain accurate customer data; deliver product presentations and after-sales service; monitor competitor activities; handle administrative tasks.

Skills

Communication skills

Negotiation skills

Interpersonal skills

Entrepreneurial mindset

Ownership

Travel readiness

CME talks

Education

Bioscience/Bioengineering degree

Job description

The Senior / Product Specialist (Medical Device – Laboratory) drives sales growth and product performance for laboratory analyzers, External Quality Assessment (EQA) programs, and related products across laboratories, private hospitals, teaching hospitals, and government hospitals.

This role is central to expanding DKSH's laboratory diagnostics portfolio by building strong customer relationships, educating healthcare professionals, and delivering high standards of product support and service.

What You Will Deliver

• Achieve sales targets for Retail Chemist Prescription Audit (RCPA) programs, analyzers, and related laboratory products across laboratories, private hospitals, teaching hospitals, and government hospitals in designated areas, while identifying and developing new potential accounts to build analyzer uptake and drive new External Quality Assessment (EQA) program enrollment
• Educate Healthcare Professionals (HCPs) and related stakeholders on the value of EQA and other products, emphasizing the importance of accurate diagnostics and user-friendly solutions that improve patient care
• Defend and grow existing customer relationships through EQA sample programs, expand the patient base for existing analyzer parameters, and work with vendors and agents to grow the business effectivelyCollaborate with internal and external cross-functional teams to ensure accurate and timely RCPA enrollment, and work with hospital teams to facilitate machine placement and outright purchase opportunities
• Attend to customer requests, enquiries, and complaints promptly and effectively, maintain and update the customer database accurately, and conduct product presentations and after-sales service while monitoring competitor activities regularlyAdministrative duties and coordination tasks as required

What You Bring

• Minimum Degree in Bioscience, Bioengineering, or a related field
• Minimum 2 to 4 years of relevant work experience for the Specialist role; 5 to 6 years for the Senior Specialist role, preferably with laboratory products or related experience
• Experience in handling Continuing Medical Education (CME) talks
• Good communication and negotiation skills
• Strong interpersonal skills with an independent, entrepreneurial mindset and a strong sense of ownershipWillingness to travel outstation as needed (approximately 25%)

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Medical Device Sales.

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Advertising, Marketing & Communications Services 1,001-5,000 employees

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.