Product Operations Strategist

CelcomDigi; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

CelcomDigi in Malaysia is seeking a Product Operations Specialist to support governance, implementation, and continuous improvement of mobile and home products. You will work with cross-functional teams to ensure smooth product delivery and strong operational excellence.

The ideal candidate is analytical, detail‑oriented, and able to translate complex business requirements into clear operational processes while driving improvements that enhance customer outcomes and business performance.

Qualifications

• Highly motivated Product Operations Specialist to support governance, implementation, and continuous improvement of mobile and home products.
• Work with cross-functional teams to ensure smooth product delivery and operational excellence.
• Analytical, detail-oriented, able to translate complex business requirements into clear operational processes.

Responsibilities

• Govern the end-to-end product business rules and policies management for mobile and home products (Prepaid, Postpaid, Home WiFi, Fibre).
• Streamline business rules, policies, and operational processes to improve efficiency and customer experience.
• Monitor product operational metrics and feedback; collaborate with teams to resolve issues timely.

Job description

CelcomDigi in Malaysia is seeking a Product Operations Specialist to support governance, implementation, and continuous improvement of mobile and home products. You will work with cross-functional teams to ensure smooth product delivery and strong operational excellence.

The ideal candidate is analytical, detail‑oriented, and able to translate complex business requirements into clear operational processes while driving improvements that enhance customer outcomes and business performance.