Platform Experience Special Project Intern (TikTok Shop) - 2026 Start

TikTok; Kuala Lumpur; On-site; MYR 17,000 - 28,000; Full time

Job summary

TikTok is seeking a Platform Experience Special Project Intern for a 2026 start in Kuala Lumpur. You will support cross‑functional initiatives in payments, logistics and aftersales to improve the customer journey.

This internship offers hands-on project experience in a fast paced environment, exposure to market analysis in Southeast Asia, and collaboration with cross‑functional stakeholders to drive budget‑conscious business initiatives.

Qualifications

• Pursuing undergrad in a related discipline with strong analytics.
• Strong numerical skills, attention to detail and data-driven thinking.
• Experience with Excel & SQL, and ability to distill insights.
• Ecommerce knowledge and understanding of performance metrics.

Responsibilities

• Organize cross‑department resources to support growth activities.
• Conduct market trend analyses for SEA regions and derive recommendations.
• Evaluate proposals to ensure budget and return requirements are met.
• Assist in project planning, reporting and promoting progress.
• Collaborate with governance, data and product teams to optimize initiatives.

Skills

Analytical thinking

Excel

SQL

Data-driven

Stakeholder coordination

Education

BS/MS in business or marketing

Tools

SQL

Job description

Discover a career that energizes and excites you every day.

@2026 TikTok

Commerce ops

Platform Experience Special Project Intern (TikTok Shop) – 2026 Start

Location:

Employment Type:

Intern

Job Code:

A54019A

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Responsibilities

In particular, the e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.The Platform Experience team's main focus is to create and implement strategies that enhance the overall customer journey. We focus on strategic planning & initiatives that address customer pain points, improve satisfaction, & driving continuous improvements that align with the company’s goals and values.This role will be responsible to support coordination the team's projects & key initiatives, which are led by project owners and cross-functional leaders in their respective domains of payments, logistics & aftersales & other aspects which relate to customer experiences of the platform.The scope will encompass evaluating proposals from project owners, setting standards for performance and working with the owners to ensure business initiatives meet budget & return requirements. This role is a pivotal function for the performance of the team. A suitable candidate will need to have the ability to manage working with multiple cross function stakeholders, and teams to ensure projects & initiatives can be executed successfully.As a Project Intern, you will contribute to impactful short-term projects and gain hands‑on experience in a fast‑paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.

• Organize and support coordination of cross-departmental resources to define and support business growth activities.
• Collaborate with our teams in Southeast Asia to conduct external analysis on market trends, customer behaviors, and competitive positions (e.g. market segmentation and opportunity sizing) to derive findings and recommendations.
• Support evaluation of proposals & initiatives of project owners, and category managers to ensure necessary budget, returns requirements, and business rationales are met.
• Support on project planning, reporting, and promotion. This includes but is not limited to promoting projects, monitoring project progress, managing targets and budgets, controlling budget progress, and reviewing project results.
• Projects are subject to business requirements.
• Collaborate with other functional teams to promote the optimization of governance, strategy, data and product teams.

Qualifications

Minimum Qualifications

• Currently pursuing a undergraduate in a related discipline.
• Strong analytical skills, with attention to detail, affinity with numbers, logical and problem solving skills and data-driven thinking with the capability of distilling information for insights & actions, expert on Excel & SQL.
• BS/MS degree in business and/or marketing related fields
• Ecommerce experience with understanding of performance metrics, and industry insights

Preferred Qualifications

• Having project management and stakeholder management skills, with experience in driving complex, cross‑functional collaborations is strongly preferred.
• Eager to learn and always up to take on new challenges. Experience in fast‑changing working environments is strongly preferred.

If you have any questions, please reach out to us at apac‑[e-mail]

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.