Product Implementation Specialist

Manulife Insurance Berhad; Kuala Lumpur; Hybrid; MYR 80,000 - 110,000; Full time

Job summary

Manulife Insurance Berhad is seeking a Product Implementation professional to drive end-to-end product deployment, coordinating with stakeholders and guiding UAT and sprint activities in a hybrid Kuala Lumpur setup.

The role emphasizes ownership, cross-functional collaboration, and rigorous testing across stages, with an ongoing focus on transparency and timely delivery within a major insurer’s technology initiatives.

Qualifications

• Bachelor's degree in any discipline.
• 3-5 years of experience in life insurance or project management.
• A genuine passion for projects/products delivery with ownership and accountability for results.
• Excellent communication and stakeholder management skills.
• Familiarity with Agile methodologies and cross-functional teams.

Responsibilities

• Study and assess product design with stakeholders to scope requirements and enhancements.
• Plan and execute end-to-end product implementation timelines, monitor progress and risks.
• Coordinate UAT resources and optimize time/scope for multiple initiatives.
• Monitor product development resources, timeline and scope to ensure delivery of key projects.
• Lead Product Implementation Team (PIT) meetings and post-implementation reviews.
• Establish transparency and communication to stakeholders on project updates.
• Prepare/product setups: plan codes, plan group codes, etc.
• Conduct compatibility, functionality tests pre- and post-production on relevant systems.
• Manage Day-2 items and ensure deadlines are met.
• Manage product backlog and prioritize user stories during sprint planning.
• Monitor calendar resource, timeline, and scope to mitigate delivery risks.
• Maintain absolute confidentiality when interacting with internal and external stakeholders.

Skills

Stakeholder management

Communication

Agile

Project management

Ownership

Education

Bachelor's Degree in any discipline

Job description

This position is responsible in the execution of product implementation function which includes, but not limited to the following:

Study and assess product design, and work with stakeholders from respective departments to assess and scope the potential requirements/changes/enhancements, identify potential gaps, and propose solutions needed for product launch.

Planning and executing end-to-end product implementation process and timeline, monitor progress and risk to ensure all the stakeholder’s and product managers’ requirements are met.

Secure and coordinate UAT resource and timeline and ensuring efficiency by optimizing time & scope for multiple ongoing product initiatives/UAT within a given period.

Monitor product development resources, timeline, and scope to ensure the delivery of key projects.

Coordinate and conduct Product Implementation Team (PIT) meeting, Post Product Implementation Launch Review, and internal briefing.

Establish transparency and communication to stakeholders on projects updates.

Conduct compatibility & functionality tests, pre-production and post-production test and verification on relevant systems.

Management of product Day-2 items that must be delivered by deadline

Managing product backlog and prioritizing user stories during sprint plannings.

Monitor overall Product and Project Calendar resource, timeline, and scope and mitigate any risks in overall delivery

To maintain absolute confidentiality and interact professionally with all levels of internal and external stakeholders.

Required Qualifications:

A Bachelor's Degree in any discipline

3-5 years of experience within the life insurance industry and/or project management roles.

A genuine passion for projects/products delivery, with a strong sense of ownership and accountability for achieving results.

Excellent communication and stakeholder management skills, with the ability to convey information clearly, build relationships, and collaborate effectively across teams.

Preferred Qualifications:

Familiarity with Agile methodologies and working in cross-functional teams.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact @manulife.com .

Working Arrangement

Hybrid

Position Responsibilities:

This position is responsible in the execution of product implementation function which includes, but not limited to the following:

• Study and assess product design, and work with stakeholders from respective departments to assess and scope the potential requirements/changes/enhancements, identify potential gaps, and propose solutions needed for product launch.

• Planning and executing end-to-end product implementation process and timeline, monitor progress and risk to ensure all the stakeholder’s and product managers’ requirements are met.

• Secure and coordinate UAT resource and timeline and ensuring efficiency by optimizing time & scope for multiple ongoing product initiatives/UAT within a given period.

• Monitor product development resources, timeline, and scope to ensure the delivery of key projects.

• Coordinate and conduct Product Implementation Team (PIT) meeting, Post Product Implementation Launch Review, and internal briefing.

• Establish transparency and communication to stakeholders on projects updates.

• Prepare/conduct product setups: plan codes, plan group codes etc.

• Conduct compatibility & functionality tests, pre-production and post-production test and verification on relevant systems.

• Management of product Day-2 items that must be delivered by deadline

• Managing product backlog and prioritizing user stories during sprint plannings.

• Monitor overall Product and Project Calendar resource, timeline, and scope and mitigate any risks in overall delivery

• To maintain absolute confidentiality and interact professionally with all levels of internal and external stakeholders.

Required Qualifications:

• A Bachelor's Degree in any discipline

• 3-5 years of experience within the life insurance industry and/or project management roles.

• A genuine passion for projects/products delivery, with a strong sense of ownership and accountability for achieving results.

• Excellent communication and stakeholder management skills, with the ability to convey information clearly, build relationships, and collaborate effectively across teams.

Preferred Qualifications:

• Familiarity with Agile methodologies and working in cross-functional teams.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact @manulife.com .

Working Arrangement

Hybrid

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2017, we had about 35,000 employees, 73,000 agents, and thousands of distribution partners, serving more than 26 million customers. As of March 31, 2018, we had over $1.1 trillion (US$850 billion) in assets under management and administration, and in the previous 12 months we made $26.9 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife Insurance Berhad is a wholly-owned subsidiary of Manulife Holdings Berhad, a member of Canada-based Manulife Financial Corporation. Manulife Insurance core business is the provision of individual life insurance products to meet the financial and protection needs of Malaysians.

Currently, Manulife Insurance fulfills the needs of more than 300,000 policyholders, served by a dedicated agency force of approximately 2,000 agents, supported by a network of 7 Regional Support Centres and 3 branches, with around 70 agency offices strategically located throughout Peninsular Malaysia and East Malaysia.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2017, we had about 35,000 employees, 73,000 agents, and thousands of distribution partners, serving more than 26 million customers. As of March 31, 2018, we had over $1.1 trillion (US$850 billion) in assets under management and administration, and in the previous 12 months we made $26.9 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife Insurance Berhad is a wholly-owned subsidiary of Manulife Holdings Berhad, a member of Canada-based Manulife Financial Corporation. Manulife Insurance core business is the provision of individual life insurance products to meet the financial and protection needs of Malaysians.

Currently, Manulife Insurance fulfills the needs of more than 300,000 policyholders, served by a dedicated agency force of approximately 2,000 agents, supported by a network of 7 Regional Support Centres and 3 branches, with around 70 agency offices strategically located throughout Peninsular Malaysia and East Malaysia.

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