Product & BI Analyst | Insights, Dashboards & Impact

IBPO Group Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

IBPO Group Berhad in Malaysia is seeking a Business Intelligence Analyst to monitor product performance, analyze customer behavior, and prepare reports. You will develop dashboards and deliver KPI tracking to support decision-making across product lines.

You will collaborate with Product, Operations, Marketing and IT teams, using Excel, Power BI, Looker Studio, Tableau and SQL to turn data into actionable insights for business improvements.

Qualifications

• 2-5 years of experience in Business Analyst, Product Analyst, Strategy Analyst, or related roles.
• Experience in fintech, banking, lending, e-wallet, or digital products is an advantage.
• Strong analytical and problem-solving skills.
• Proficiency in Excel and reporting tools (Power BI, Looker Studio, Tableau or similar).
• Able to communicate insights clearly to business stakeholders.

Responsibilities

• Monitor product performance and key business metrics.
• Analyse customer behaviour, usage trends, and drop-off points.
• Prepare product adoption, engagement and conversion reports.
• Support product prioritisation with data-driven insights.
• Develop dashboards and reporting to improve visibility across products and initiatives.
• Track strategic objectives across product pillars.
• Identify risks, opportunities and actionable insights to support product and business decision-making.
• Work closely with Product, Operations, Marketing and Technology teams to define reporting and analytical requirements.

Skills

Analytical skills

Problem-solving

Insight communication

Independent worker

Education

Diploma or Degree in Business/Finance/Economics

Tools

Excel

Power BI

Looker Studio

Tableau

SQL

Job description

IBPO Group Berhad in Malaysia is seeking a Business Intelligence Analyst to monitor product performance, analyze customer behavior, and prepare reports. You will develop dashboards and deliver KPI tracking to support decision-making across product lines.

You will collaborate with Product, Operations, Marketing and IT teams, using Excel, Power BI, Looker Studio, Tableau and SQL to turn data into actionable insights for business improvements.