Process Specialist - CAN

Infosys; Selangor; On-site; MYR 56,000 - 89,000; Full time

Job summary

Infosys in Malaysia is seeking an HR Shared Services specialist to handle escalated HR queries and maintain employee records in a dedicated HR hub. You will coordinate HR projects, audits and trainings, while managing life cycle processes in Workday and HRIS systems.

The role requires fluency in English and prior experience with HRIS/Workday. Strong organizational skills and the ability to handle multiple HR processes are essential for success.

Qualifications

• Fluent English is required.
• Experience with HRIS and case management is a plus.
• Knowledge of Workday or SAP is beneficial.

Responsibilities

• Act as point of contact for all escalated HR queries from employees and partners.
• Organise and maintain employee records in a HR Shared Services hub.
• Coordinate administration for HR projects and participate in HR audits.
• Coordinate HR projects, meetings and training seminars.
• Manage Employee Life cycle processes per approved guidelines (Hire, onboarding in Workday, changes, termination).
• Review job requisitions for accuracy submitted by hiring managers via HRIS.
• Propose compensation parity and market data prior to offers; ensure remuneration aligns with Total Rewards guidelines.
• Review compensation changes per Mercer market data and approved salary ranges.
• Resolve inquiries via case management, offer quality improvements, and support BU Total Rewards queries.
• Liaise with Country HRBP for BU confirmation and support Process Specialist & Team Lead as needed.

Skills

Fluent in English

Case management

Education

Bachelor's Degree

Master's Degree

Tools

Workday

SAP

HRIS

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Specific Responsibilities:

• Act as point of contact for all escalated HR related queries from employees and partners.
• Organise and maintain employee records in a HR Shared Services hub.
• Co-ordinate administration for HR projects & participate in HR audits.
• Co-ordinate HR projects, meetings and training seminars.
• Manage Employee Life cycle processed as per approved guidelines:
  • Initiate Hire, creating employee profile, validate onboarding documents in Workday
  • Process Job change transaction in WD (Reporting change, organisation change, confirmation, promotion, transfer, etc)
  • Process Termination
  • Issue transactional letters
  • Manage complex queries through Case Management system for daily operation
  • Manage and maintain eFiling management system
  • Sending reminder to employees in order to update their own personal data based on the reports extracted from Workday
• Job Requisition
  • Review the job requisition submitted by hiring managers via HRIS to ensure the accuracy of information provided in the job requisition
• Job Offer
  • Proposes internal parity and market data to recruiter prior an offer proposal is prepared.
  • Review the compensation package proposed by the recruiter to ensure it is within the proposed Market Salary Range, Internal Parity, allocated budget, align with latest Total Rewards guideline, as well as approved by Head of HR and HOD.
  • Ensure the remuneration information in the HRIS is tally with the remuneration package in the Salary Calibration form in the parking lot.
• Compensation Change Review
  • Responsible to review the reason of compensation change, new job details (if any), proposed remuneration is according to the Total Rewards guideline, and benchmark against Mercer Market Data, Internal parity, and approved salary increase range.
• Others
  • Resolve inquiries and requests via case management solution; perform daily review of open case queues
  • Identify and deliver quality improvement initiatives based on quality monitoring
  • To respond on Total Rewards queries from BU (management, employees, etc.) that is escalated from the contact center within their own authorization and capability
  • To liaise with Country HRBP if there are any issues that needs BU confirmation
  • Support Process Specialist & Team Lead as & when required

Education/Experience:

• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, Business studies/ Administration/ Management or equivalent.
• 1-2 years related experience in shared service environment preferably within human resources function-specifically Total Rewards
• Demonstrate knowledge of MNC office procedures & human resources function
• Demonstrates knowledge or experience in human resources & cases management system -SAP/Workday
• Demonstrate effective and stable interpersonal relationship with internal and external parties
• Fluent in English. Proficiency in a second language would be an advantage
• Proven experience in similar human resources positions
• Proven work experience in a similar position.
• Proven administrative support experience
• Hand on experience with HR software, like HRIS
• Standard career level descriptor for job level:

Standard career level descriptor for job level:

• Skilled specialist
• Have substantial understanding of the job
• Understands implications of work
• Completes work in resourceful ways
• Uses considerable judgement and initiative
• Makes solution recommendations
• Receives very little daily instruction
• Only gets general instructions on new work
• Typically requires demonstrable level of related experience.