Collections Officer — Negotiation & Payment Solutions

TalentConsult; Subang Jaya; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

Training Provided

Maternity Leave

Paternity Leave

Medical Claim

Job summary

Jora Malaysia is hiring a Collection Officer to engage customers, assess their needs, and propose suitable payment solutions. The role requires strong communication and negotiation skills in Mandarin and English, with a focus on following up on outstanding payments and arranging feasible settlements.

You will maintain records, report on collection progress, and escalate complex cases as needed in a high-pressure environment.

Qualifications

• Minimum SPM with experience in collections, credit control, debt recovery, or customer service.
• Diploma or higher in Business Administration, Finance, Banking, Accounting or related fields.
• Strong interpersonal and communication skills in Mandarin and English.
• Strong negotiation and persuasion abilities.
• Able to work independently under pressure.

Responsibilities

• Follow up with customers regarding outstanding payments via calls, messages, and emails.
• Assist customers with payment arrangements and resolve payment-related enquiries.
• Maintain accurate records of customer accounts and collection activities.
• Monitor assigned accounts and follow up on outstanding balances.
• Handle customer concerns and complaints professionally.
• Achieve assigned collection targets and prepare regular reports.
• Escalate complex cases and ensure compliance with company policies.

Skills

Mandarin

English

Negotiation

Communication

Education

Minimum SPM qualification

Diploma or above in Business Administration / Finance / Banking / Accounting

Job description

Jora Malaysia is hiring a Collection Officer to engage customers, assess their needs, and propose suitable payment solutions. The role requires strong communication and negotiation skills in Mandarin and English, with a focus on following up on outstanding payments and arranging feasible settlements.

You will maintain records, report on collection progress, and escalate complex cases as needed in a high-pressure environment.